Social Security Benefits: Appeals
Question for Department for Work and Pensions
UIN 19366, tabled on 11 December 2024
Question
To ask the Secretary of State for Work and Pensions, what assessment she has made of the effectiveness of the mandatory reconsideration process
Answered on 16 December 2024
Whilst we aim to make the right decision as early as possible in the claim journey, Mandatory Reconsideration is a key element of the Department’s decision-making process. It offers customers an opportunity to challenge decisions and provide any additional information which may be relevant to their claim.
We recognise that the most recent data shows an increase in Mandatory Reconsideration clearance times, from 37 calendar days in December 2023 to 71 calendar days in July 2024. To address this, we are recruiting Mandatory Reconsideration Decision Makers and have made overtime available to increase productivity.
