This year, NAWRA surveyed Scottish members about the effectiveness of the devolved benefit system. The results revealed widespread dissatisfaction with Social Security Scotland (SSS) and the tribunal service. Advisers reported ongoing issues with ADP case transfers, poor communication, and delays in decision-making, while many also noted that their clients’ experiences had worsened. Additionally, problems with tribunal scheduling and the telephone-default approach to hearings raised concerns about fairness.
Read the full survey results and insights into how these challenges impact both advisers and clients
Thanks to everyone who responded to the survey and to NAWRA rep for Scotland Greg Brown (Money Matters Money Advice Centre, Glasgow) for his work analysing the results.
