February 2025

Social Security Scotland’s failure to follow usual practice of passing details of a rep to the FTS was a material procedural irregularity that justified ‘quashing’ tribunal’s decision

JA v Social Security Scotland In a recent case, Social Security Scotland failed to provide the First-tier Tribunal (FTT) with the contact details of a claimant’s representative, deviating from their

Social Security Scotland’s failure to follow usual practice of passing details of a rep to the FTS was a material procedural irregularity that justified ‘quashing’ tribunal’s decision Read More »

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to support claimants who have difficulties with oral communication, deafness or have learning difficulties and do not own a telephone.

For hearing and speech impaired customers: DWP utilise the Video Relay Service (VRS) which enables customers to communicate in real time via a British Sign Language (BSL) interpreter using a

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to support claimants who have difficulties with oral communication, deafness or have learning difficulties and do not own a telephone. Read More »