Social Security Scotland

Social Security Scotland contact details

Contact details

You can contact Social Security Scotland by post, webchat, or on our freephone number from any phone.

By webchat

You can contact us on webchat between 8am and 6pm, Monday to Friday (except for bank holidays):

  • for general enquiries

  • to check the progress of your application

  • to let us know something’s changed with your application

We can answer your questions quicker if we know your National Insurance number.

We’ll never ask for your bank details through webchat.

By phone

Freephone: 0800 182 2222 between 8am to 6pm, Monday to Friday (except for bank holidays). If you cannot call 0800 numbers from your mobile phone, you can call us for free from any payphone or landline.

If you’re a British Sign Language user, you can use the Contact Scotland service to contact Social Security Scotland. 

If calling from outside the UK, call +44 (0)1382 931 000. This number is not free but you can ask us to call you back. You should check with your phone provider to find out about any charges.

Stay safe on the phone

We’ll never phone you to take a payment. If you’re not sure it is us calling, end the call and contact us on 0800 182 2222. We’ll tell you if the call was from us.

By post

Social Security Scotland
General Enquiries
PO Box 10301
Dundee
DD1 9FY
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CDP/ADP application forms for organisations

Social Security Scotland Claim Forms

Who should use this form

You can use this form to help people apply for Disability Payments. For example, if you work for a third sector or voluntary organisation that helps people to apply for benefits. This help could include:

  • filling in the form on someone’s behalf

  • referring to the questions in the form if you’re helping someone to fill it in it by phone or video call

Before filling in the form

Before filling in the form, ask the applicant to:

We’ll pay the applicant from the date they tell us they’re applying, if their application is successful.

Returning the form

The form should be returned in the pre-paid envelope that is provided to the applicant. If the applicant does not have this envelope, they can call us free on 0800 182 2222 and we’ll send them one.

We are currently unable to send envelopes to third sector or voluntary organisations.

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Third party authorisation form

Third party authorisation form 

  • Third party authorisation form. Use this form to authorise someone to speak to Social Security Scotland on your behalf. Send the completed form to: Social Security Scotland, General Enquiries, PO Box 10301, Dundee DD1 9FY

Uploading  documents

Uploading  documents

  • When you apply for a benefit or report a change in circumstances, Social Security Scotland may ask you to send in some documents. This is to help them make a final decision or process your changes. This includes documents that confirm details such as who you are or your address.

    You can upload your documents online if you need to send Social Security Scotland any. You can send a photo, screenshot or scan of your documents. Your file must be one of these types: DOCX, PDF, JPG, PNG, GIF, BMP, TIFF, PPTX, XLSX, JPEG

Uploading your documents – mygov.scot
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Regulations & Guidance

Social Security (Amendment) (Scotland) Act 2025

The Bill amends the Social Security (Scotland) Act 2018 to make changes to the Scottish social security system.
The Bill became an Act on 23 January 2025
Social Security (Amendment) (Scotland) Act 2025

Summary

The Social Security (Amendment) (Scotland) Bill, a Scottish Government Bill, was introduced on 31 October 2023. It has eight substantive parts, each dealing with a different aspect of social security administration. All the changes are by amendment to the framework legislation – the Social Security (Scotland) Act 2018.

New benefits. Part 1
  • regulation-making powers that would allow new benefits for people with care experience (for example, young people who were in foster care), and new benefits for families with children to be introduced in future. Examples of how these powers could be used are the proposed Care Leaver Payment and changing the legislative footing of the Scottish Child Payment.

Late applications. Part 2
  • repeals COVID-19 measures that allowed late applications for benefits.

Challenging decisions. Part 3

Makes changes to the processes for re-determination and appeal including:

  • Allowing requests for re-determination and applications for appeal to be made more than a year late in exceptional circumstances (section 5).

  • Allowing requests for re-determination to be withdrawn (section 6).

  • Requiring Ministers (in practice, Social Security Scotland) to complete a re-determination even if they have missed the deadline for doing so (section 7).
  • Allowing Social Security Scotland to offer a better award to a claimant who has lodged an appeal. This would end the appeal. This is known as a lapsed appeal (section 8).

  • In exercising its power under subsection (1), the First-tier Tribunal must not take into account any circumstances which did not exist at the relevant time, but may take into account circumstances which existed but were not known at the relevant time (section 9).
  • Clarifying the powers of a Tribunal in a process appeal and Ministers duties following their decision. The changes reflect existing practice (section 10).
    Overpayments. Part 4

    Make changes to the rules on assistance provided in error:

    • Some people have a formally appointed representative, such as an appointee or guardian, who manages benefits for them. Sections 9 and 10 would make such representatives liable for overpayments, but only where they act in breach of their duties, such as using the money for themselves. Section 9 would extend the individual’s liability for their representative’s errors.

    • As with other Scottish social security overpayments, Ministers would have up to five years to start to recover overpayments (Section 11). Section 12 clarifies that overpayments can be recovered from an individual’s or their representative’s estate after they have died.

    • Section 13 would introduce review and appeal rights against the decision that an individual or their representative is liable to repay an overpayment.

    Appointees. Part 5
    • An individual appointed to manage a persons Department for Work and Pensions (DWP) benefits would also manage their Social Security Scotland benefits until Social Security Scotland completes its own checks (section 14).

    • Where an appointee uses any funds outwith their common law or statutory duties, and does so in bad faith, they would be liable to repay those funds to the individual they represent (section 15).

    Providing information. Part 7
    • would require individuals to provide information to Social Security Scotland in order to estimate the amount of fraud or error in the system as a whole. Ultimately, if information was not provided, an individual’s benefit could be suspended. Eligibility could then be reviewed, which would either confirm eligibility or end payments.
    Compensation recovery. Part 8
    • would apply where a person who gets social security payments as a result of injury, accident or disease, is awarded compensation for the same incident. The person making the compensation payment must deduct the value of relevant social security payments from the compensation due to the individual and pay it instead to Scottish Ministers. The provisions mirror those of the current DWP scheme, with the intention that Social Security Scotland benefits will be treated in the same way.

    Scottish Commission on Social Security (SCoSS). Part 9
    • would bring additional regulations into the scope of SCoSS scrutiny and make changes to governance arrangements following recommendations from an independent review.

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    Adult Disability Payment (ADP)

    Adult Disability Payment ‘descriptors’

    Regulations were amended to take into account whether a person can carry out an  activity ‘safely, reliably, to an acceptable standard, repeatedly and in a reasonable time period’

    • Safely: In a way that is unlikely to cause harm to you or anyone else, either during  or after you have completed the task. Consideration must be given to the likelihood of harm, and the severity of the consequences of that harm.
    • To an acceptable standard: Means to a reasonable standard. Account should be taken of the impact on you of carrying out the task to that standard. An example of not completing a task to an acceptable standard would be if you can wash yourself but you do not realise you have done so inadequately and are still not clean after you have finished.
    • Repeatedly: Being able to complete the task as often as is reasonably required. The cumulative effects of symptoms such as pain and fatigue are relevant because the effort of completing a task could make it harder for you to repeat it or to complete other tasks. For instance, if you are able to prepare breakfast without help, but the exhaustion from doing this means that you could not prepare another meal that day, you should be treated as being unable to prepare a meal unaided. This is because it is reasonable to expect someone to be able to prepare more than one meal a day.
    • In a reasonable time: No more than twice as long as the maximum time normally taken by someone without a disability.

    Variable and fluctuating conditions

    • 50% rule‘ In the ADP assessment, a descriptor will apply to you if it reflects your ability for the majority of days (ie on over half of them).
    • Qualifying period‘ This is considered over a 12-month period; looking back 13 weeks and forward 39 weeks.
    • Where one descriptor is satisfied on over half the days in that period, that descriptor will apply. Where two or more descriptors are satisfied on over half the days, the descriptor which scores the highest number of points will apply. These conditions will not apply however if you are terminally ill.
    DAILY LIVING ACTIVITIES

    To get an award of the daily living component, you need to score:

    • 8 points for the standard rate
    • 12 points for the enhanced rate

    For daily living, the points need to be scored from activities 1-10 below. 

    1 – Preparing Food

    This activity considers a claimant’s ability to prepare a simple, cooked meal for one from fresh ingredients. This is not a reflection of a claimant’s cooking skills but instead a consideration of the impact of impairment on ability to perform the tasks required. It assesses ability to open packaging, serve food, peel and chop food and use a microwave oven or cooker hob to cook or heat food.

    1a – Can prepare and cook a simple meal unaided (0)
    1b – Needs to use an aid or appliance to be able to either prepare or cook a simple meal (2)
    1c – Cannot cook a simple meal using a conventional cooker but is able to do so using a microwave (2)
    1d – Needs prompting to be able to either prepare or cook a simple meal (2)
    1e – Needs supervision or assistance to either prepare or cook a simple meal (4)
    1f – Cannot prepare and cook food (8)

     

    2 – Taking nutrition.

    This activity considers a claimant’s ability to be nourished, either by cutting food into pieces, conveying to the mouth, chewing and swallowing; or through the use of therapeutic sources. The nutritious quality of what is being eaten or drunk is irrelevant. Note: A key consideration when considering whether supervision is required should be whether the claimant has a real risk of choking when taking nutrition.

    2a – Can take nutrition unaided (0)
    2b – Needs to use an aid or appliance to  be able to take nutrition; or supervision to be able to take nutrition; or assistance to be able to cut up food (2)
    2c – Needs a therapeutic source to be able to take nutrition (2)
    2d – Needs prompting to be able to take nutrition (4)
    2e – Needs assistance to be able to manage a therapeutic source to take nutrition (6)
    2f – Cannot convey food and drink to their mouth and needs another person to do so (10)

     

    3 – Managing therapy or monitoring a health condition

    This activity considers a claimant’s ability to appropriately take medication in a domestic setting and which are prescribed or recommended by a registered doctor, nurse or pharmacist, monitor and detect changes in a health condition; and manage therapeutic activities that are carried out in a domestic setting and prescribed or recommended by a registered doctor, nurse, pharmacist or healthcare professional regulated by the Health Professions Council; and without any of which their health is likely to deteriorate.

    3a – Either does not receive medication or therapy or need to monitor a health condition; or can manage medication or therapy or monitor a health condition unaided (0)
    3b – Needs any one or more of the following –
    • to use an aid or appliance to be able to manage medication;
    • supervision, prompting or assistance to be able to manage medication
    • supervision, prompting or assistance to be able to monitor a health condition (1)
    3c – Needs supervision, prompting or assistance to be able to manage therapy that takes no more than 3.5 hours a week (2)
    3d – Needs supervision, prompting or assistance to be able to manage therapy that takes more than 3.5 but no more than 7 hours a week (4)
    3e – Needs supervision, prompting or assistance to be able to manage therapy that takes more than 7 but no more than 14 hours a week (6)
    3f – Needs supervision, prompting or assistance to be able to manage therapy that takes more than 14 hours a week (8)
     
    4 – Washing and bathing

    This activity considers a claimant’s ability to wash and bathe, including washing their whole body and getting in and out of an un-adapted bath or shower.

    4a – Can wash and bathe unaided (0)
    4b – Needs to use an aid or appliance to be able to wash or bathe (2)
    4c – Needs supervision or prompting to be able to wash or bathe (2)
    4d – Needs assistance to be able to wash either their hair or body below the waist (2)
    4e – Needs assistance to be able to get in or out of a bath or shower (3)
    4f – Needs assistance to be able to wash their body between the shoulders and waist (4)
    4g – Cannot wash and bathe at all and needs another person to wash their entire body (8)

     

    5 – Managing toilet needs or incontinence.

    This activity considers a claimant’s ability to get on and off the toilet, to clean afterwards and to manage evacuation of the bladder and/or bowel, including the use of collecting devices. This activity does not include the ability to manage clothing, for example fastening and unfastening zips or buttons, as this is covered in activity 6.

    5a – Can manage toilet needs or incontinence unaided (0)
    5b – Needs to use an aid or appliance to be able to manage toilet needs or incontinence (2)
    5c – Needs supervision or prompting to be able to manage toilet needs (2)
    5d – Needs assistance to be able to manage toilet needs (4)
    5e – Needs assistance to be able to manage incontinence of either bladder or bowel (6)
    5f – Needs assistance to be able to manage incontinence of both bladder and bowel (8)

     

    6 – Dressing and undressing

    This activity assesses a claimant’s ability to put on and take off culturally appropriate, un-adapted clothing that is suitable for the situation. This may include the need for fastenings such as zips or buttons and considers the ability to put on/take off socks and shoes.

    6a – Can dress and undress unaided (0)
    6b – Needs to use an aid or appliance to be able to dress or undress (2)
    6c – Needs either prompting to be able to dress, undress or determine appropriate circumstances for remaining clothed; or prompting or assistance to be able to select appropriate clothing (2)
    6d – Needs assistance to be able to dress or undress their lower body (2)
    6e – Needs assistance to be able to dress or undress their upper body (4)
    6f – Cannot dress or undress at all (8)

     

    7 – Communicating verbally

    This activity considers a claimant’s ability to communicate verbally with regard to expressive (conveying) communication and receptive (receiving and understanding) communication.

    7a – Can express and understand verbal information unaided (0)
    7b – Needs to use an aid or appliance to be able to speak or hear (2)
    7c – Needs communication support to be able to express or understand complex verbal information (4)
    7d – Needs communication support to be able to express or understand basic verbal information (8)
    7e – Cannot express or understand verbal information at all even with communication support (12)

     

    8 – Reading and understanding signs, symbols and words

    This activity considers a claimant’s ability to read and understand signs, symbols and words.

    8a – Can read and understand basic and complex written information either unaided or using spectacles or contact lenses (0)
    8b – Needs to use an aid or appliance, other than spectacles or contact lenses, to be able to read or understand either basic or complex written information (2)
    8c – Needs prompting to be able to read or understand complex written information (2)
    8d – Needs prompting to be able to read or understand basic written information (4)
    8e – Cannot read or understand signs, symbols or words at all (8)

     

    9 – Engaging with other people face to face.

    This activity considers a claimant’s ability to engage with other people which means to interact face to face in a contextually and socially appropriate manner, understand body language and establish relationships.

    9a – Can engage with other people unaided (0)
    9b – Needs prompting to be able to engage with other people (2)
    9c – Needs social support to be able to engage with other people (4)
    9d – Cannot engage with other people due to such engagement causing either overwhelming psychological distress to the claimant; or the claimant to exhibit behaviour which would result in a substantial risk of harm to the claimant or another person (8)

     

    10 – Making budgeting decisions.

    This activity considers the ability of a claimant to make everyday budgeting decisions. Notes: Complex budgeting decisions are those that are involved in calculating household and personal budgets, managing and paying bills and planning future purchases. Simple budgeting decisions are those that are involved in activities such as calculating the cost of goods and change required following purchases.

    10a – Can manage complex budgeting decisions unaided (0)
    10b – Needs prompting or assistance to be able to make complex budgeting decisions (2)
    10c – Needs prompting or assistance to be able to make simple budgeting decisions (4)
    10d – Cannot make any budgeting decisions at all (6)

     

    MOBILITY ACTIVITIES

    To get an award of the mobility component you need to score:

    • 8 points for the standard rate
    • 12 points for the enhanced rate

    For mobility, the points need to be scored from activities 11-12 below:

    11 – Planning and following journeys

    This activity considers a claimant’s ability to work out and follow the route of a journey. Notes: A person should only be considered able to follow an unfamiliar journey if they are capable of using public transport (bus or train). Consideration should be given to safety and whether there would be a substantial risk to the claimant or others if they went out alone.

    11a – Can plan and follow the route of a journey unaided (0)
    11b – Needs prompting to be able to undertake any journey to avoid overwhelming psychological distress to the claimant (4)
    11cCannot plan the route of a journey (8)
    11dCannot follow the route of an unfamiliar journey without another person, assistance dog or orientation aid (10)
    11e – Cannot undertake any journey because it would cause overwhelming psychological distress to the claimant (10)
    11fCannot follow the route of a familiar journey without another person, an assistance dog or an orientation aid (12)

     

    12 – Moving around

    This activity considers a claimant’s physical ability to move around without severe discomfort such as breathlessness, pain or fatigue. This includes the ability to stand and then move up to 20 metres, up to 50 metres, up to 200 metres and over 200 metres. Notes: This activity should be judged in relation to a type of surface normally expected out of doors such as pavements on the flat and includes the consideration of kerbs.

    12a – a Can stand and then move more than 200 metres, either aided or unaided (0)
    12b – Can stand and then move more than 50 metres but no more than 200 metres, either aided or unaided (4)
    12c – Can stand and then move unaided more than 20 metres but no more than 50 metres (8)
    12d – Can stand and then move using an aid or appliance more than 20 metres but no more than 50 metres (10)
    12e – Can stand and then move more than 1 metre but no more than 20 metres, either aided or unaided (12)
    12f – Cannot, either aided or unaided stand; or move more than 1 metre (12)

     

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    Making a claim

    You’ll apply for Adult Disability Payment in 2 parts.
    You can complete your application online, or by phone and paper.
    To apply by phone and paper:
    1. Phone Social Security Scotland free on 0800 182 2222 (8am to 6pm, Monday to Friday) to start an application.
    2. Give your details so they can complete part 1 of the application for you over the phone.
    3. Social Security Scotland will send you a paper application form and a return envelope.
    4. Complete and return the form within 8 weeks – you can ask for more time if you need it.
    www.mygov.scot/adult-disability-payment/how-to-apply
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    Requesting a re-determination

    You can request a re-determination or an appeal by:
    • calling Social Security Scotland free on 0800 182 2222 (Monday to Friday, 8am to 6pm)
    • filling in a re-determination request paper form  and sending your completed form to:
      • Social Security Scotland PO Box 10303, Dundee DD1 9FY
    You can also request a re-determination or an appeal online.
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    ADP Decision Making Guide

    The Decision Making Guide is for case managers in Social Security Scotland. They use this guide to make decisions on new and existing Child Disability Payment (CDP) and Adult Disability Payment (ADP) cases.

    www.socialsecurity.gov.scot/guidance-resources/guidance/decision-making-guide

    Please note that the decision making guidance is continually improved and updated. The documents on this webpage are therefore subject to change.

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    Caselaw:

    Judgments: Opinions, or judgments, are decisions made by judges in court cases.

    www.scotcourts.gov.uk/judgments

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    Child Disability Payment (CDP)

    Making a claim for Child Disability Payment

    The application is in 2 parts. This is unless you’re applying for a child who is terminally ill, in which case there is only 1 part to make the process faster. Find out more about applying when a child is terminally ill.

    You should complete both parts of the application within 6 weeks of each other. If you have any difficulties meeting the timescales, contact Social Security Scotland to discuss.

    Online

    To apply online, start the application through myaccount. This lets you save the application as you go so you can come back to it when it suits you.

    If you do not already have an account with myaccount, you’ll need to:
    • register with a username and password
    • give some personal details
    Apply online
    Phone and paper 

    You can call Social Security Scotland by phone to start an application for a child.

    Freephone: 0800 182 2222 (8am to 6pm, Monday to Friday).

    If you need to contact Social Security Scotland from outside the UK, please call +44 (0)138 2931 000. This call is not free but you can ask Social Security Scotland to call you back. Check with your phone provider for details of charges.

    Social Security Scotland will ask for some details about you and the child so they can start your application.

    They’ll then send you a paper application to complete and return in a prepaid envelope.

    Both parts of the paper application form must be signed by the person completing the application.

    If you’re sending information to Social Security Scotland from outside the UK, you’ll need to pay the correct amount for postage. Check with your local postal service.

    If you’re a British Sign Language user, you can use the Contact Scotland service to contact Social Security Scotland.

    Getting help to apply 

    The Social Security Scotland Local Delivery service can help you to apply for Child Disability Payment.

    Find out more about help to apply for Child Disability Payment

    If you want to apply in a language that’s not English – Contact Social Security Scotland to apply over the phone – you can do this in over 100 languages with an interpreter they’ll provide. There are no costs for you to apply in a language that’s not English.

    The online and paper application forms are only in English. 

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    If you think the decision is wrong – request a re-determination

    You can request a re-determination or an appeal by:
    • calling Social Security Scotland free on 0800 182 2222 (Monday to Friday, 8am to 6pm)
    • filling in a re-determination request paper form and sending your completed form to:
      Social Security Scotland
      PO Box 10303
      Dundee
      DD1 9FY
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    CDP Decision Making Guide

    The Decision Making Guide is for case managers in Social Security Scotland. They use this guide to make decisions on new and existing Child Disability Payment (CDP) and Adult Disability Payment (ADP) cases.

    www.socialsecurity.gov.scot/guidance-resources/guidance/decision-making-guide

    Please note that the decision making guidance is continually improved and updated. The documents on this webpage are therefore subject to change.

    www.socialsecurity.gov.scot/guidance-resources/guidance/child-disability-payment-decision-making-guide

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    Scottish Adult DLA (Spring 2025)

    Scottish Adult DLA

    Launches in Spring 2025, this is a ‘closed’ benefit and no new claims can be made for it. From this date all adults on Disability Living Allowance will transfer to Scottish Adult DLA
    Until launch, reporting a change (if on ‘working age’ DLA) triggers a transfer from DLA to ADP.
    After launch everyone on DLA will transfer to Scottish Adult DLA
    Once on Scottish Adult DLA
    • 65 or over on 08 April 2013 will stay on Scottish Adult DLA
    • Under 65 on 08 April 2013 , can apply for ADP if you choose. Initially ADP is same rate as ADP, then reviewed under usual ADP rules. If you claim before end of 2027, you can get mobility component  without age restrictions.
    Regs:

    14 June 2024 – The Scottish Commission on Social Security’s scrutiny report on the draft Disability Assistance (Scottish Adult Disability Living Allowance) Regulations 2024

     

    Scottish Adult Disability Living Allowance Decision Making Guide is for case managers in Social Security Scotland. They use this guide to make decisions on new and existing cases
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    Pension Age Disability Payment

    Pension Age Disability Payment

    Pension Age Disability Payment (PADP) is a disability benefit for people in Scotland who are of pension age and require assistance with daily activities or supervision due to a disability or long-term health condition.

    From 21 October, Pension Age Disability Payment – the replacement for Attendance Allowance – will be piloted in Argyll & Bute, Highland, Aberdeen City, Orkney and Shetland.

    The benefit will become available in 13 more local authority areas on 24 March next year before becoming available across Scotland by 22 April.  

    Full roll out across Scotland will begin in 2025.

    The transfer from Attendance Allowance to Pension Age Disability Payment will begin in early 2025.

    Regs: The Disability Assistance for Older People (Scotland) Regulations 2024

    Pension Age Disability Payment application form for organisations
    Who should use this form

    You can use this form to help people apply for Pension Age Disability Payment. For example, if you work for a third sector or voluntary organisation that helps people to apply for benefits. This help could include:

    • filling in the form on someone’s behalf
    • referring to the questions in the the form if you’re helping someone to fill it in by phone or video call

    www.socialsecurity.gov.scot/guidance-resources/resources/pension-age-disability-payment-organisation-form

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    Pension Age Disability Payment Decision making guide

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    Scottish Child Payment (SCP)

    Scottish Child Payment

    Scottish Child Payment helps towards the costs of supporting your family. It’s a weekly payment of £26.70 that you can get for every child you look after who’s under 16 years of age. You’ll get the payment every 4 weeks if your application is successful. Scottish Child Payment does not affect any other UK or Scottish Government benefits that you, or any person in your household, currently get. 

    Forms
    Scottish Child Payment single form
    Scottish Child Payment Best Start Grant and Best Start Foods combined application form
    Return forms to:
    Social Security Scotland PO Box 27155, Glasgow G4 7DX. If you need a prepaid envelope, call free on 0800 182 2222
    www.mygov.scot/scottish-child-payment
    Regulations
    The Scottish Child Payment Regulations 2020
    DWP Advice for Decision Makers
    ADM memo 26/20: Scottish Child Payment
     

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    Best Start Grant and Best Start Foods

    Best Start Foods

    Best Start Foods is a payment that can help you buy healthy foods like milk or fruit during pregnancy and when your child is under 3.
    Best Start Foods is paid every 4 weeks. The payments are (2024/2025):
    • £21.20 during pregnancy (you’ll get the same amount whether you’re having one or more babies)
    • £42.40 for each child from birth until they’re one year old
    • £21.20 for each child aged between one and 3 years old
    If your baby’s born early, you’ll get the higher amount from birth until 1 year after the due date.
    You’ll get the payments on a prepaid card you can use in shops and online.
    Find out how to use your Best Start Foods card, check your balance and what to do if you have a problem.

     

    If you have no access to public funds
    You may be able to get Best Start Foods for your child even if you cannot get certain benefits because of your immigration status or because you do not have a status. Find out more about getting Best Start Foods if you have no access to public funds.

     

    On this page can find shareable social media content, a poster and factsheets in many languages – Best Start Foods Resources

     

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    Best Start Grant – Pregnancy and Baby Payment

    You can apply for the Pregnancy and Baby Payment from 24 weeks pregnant up to the day your baby is 6 months old. Applications via freephone helpline on 0800 182 2222, by post or online at mygov. You may be eligible if you are the parent or carer of the child, and you get certain benefits or tax credits.
     
    CPAG – Information about Scotland’s pregnancy and baby payment.
     
    ScotGov Pregnancy and Baby Payment factsheet
     

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    Best Start Grant – Early Learning Payment

    Apply when your child is aged between 2 and 3 years 6 months old. You may be eligible if you are the parent or carer of the child, and you get certain benefits or tax credits.
    CPAG Information about Scotland’s early learning payment for children between two and three and a half years old.

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    Best Start Grant – School Age Payment

    Apply when your child is first old enough to start primary school. When you should apply depends on when your child was born. You need to apply in the year that your child is first old enough to start school.
    CPAG Information about Scotland’s school age payment.

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    Carer's Allowance Supplement

    Carer’s Allowance Supplement is an extra payment for people in Scotland who get Carer Support Payment or Carer’s Allowance on a particular date. Carer’s Allowance Supplement is paid 2 times a year.
    There is no need to claim Carer’s Allowance Supplement (CAS) in Scotland: if you are eligible, you will receive it automatically twice a year. 
    Carer Support Payment is replacing Carer’s Allowance in Scotland. You cannot get Carer Support Payment and Carer’s Allowance at the same time.
    Regulations
    Carer’s Allowance Supplement (Scotland) Act 2021
    www.mygov.scot/carers-allowance-supplement

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    Young Carer Grant

    Young Carer Grant is a yearly payment for young carers in Scotland. To be able to get Young Carer Grant, you must be 16, 17 or 18 years old.
    You must also have been caring for 1, 2 or 3 people for an average of 16 hours a week for at least the last 3 months. If you care for more than one person, you can combine the hours of the people you care for to average 16 hours a week.
    Apply online
    Apply over the phone
    Call Social Security Scotland free on 0800 182 2222 to apply over the phone.
    Apply by post
    You can apply by filling in a paper form.
    Regulations
    The Carer’s Assistance (Young Carer Grants) (Scotland) Regulations 2019
     

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    Carer Support Payment (available now)

    New claims for Carer’s Support payment started on 19th August 2024 for Aberdeen City, Aberdeenshire and Moray.
    Carer Support Payment is money to help you if you’re a carer. You can get paid £81.90 a week if you’re eligible.
    To find out if applications are open in your area, go to the Carer Support Payment postcode checker. Carer Support Payment will be available in more areas from August 2024 and across Scotland from November 2024.
    Carer Support Payment is replacing Carer’s Allowance in Scotland. You cannot get Carer Support Payment and Carer’s Allowance at the same time.
    If you get Carer’s Allowance and live in Scotland, you do not need to apply for Carer Support Payment. Your benefit will move to Carer Support Payment. This is happening between February 2024 and spring 2025. Learn more about moving from Carer’s Allowance to Carer Support Payment.
    Links:
    Regs:

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    Pension-Age Winter Heating Payment (winter 2025-2026)

    The Scottish Government has committed to replacing Winter Fuel Payment (WFP) with Pension Age Winter Heating Payment (PAWHP) on a like-for-like basis.

    As a result of the UK Government’s decision to introduce means testing to Winter Fuel Payment, Social Security Scotland will restrict eligibility for Pension Age Winter Heating Payment to older people on relevant eligible benefits.

    Due to the timing of the UK Government announcement, Pension Age Winter Heating Payment will be deferred until winter 2025-2026.

    For winter 2024-2025, the Department for Work and Pensions (DWP) has committed to make payments this winter to eligible pensioners in Scotland on terms equivalent to Winter Fuel payments in England and Wales. Read more in our news release.

    How Pension Age Winter Heating Payment works
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    Requesting a redetermination or an appeal

    Note:

    Most benefits administered by Social Security Scotland require  the claimant to ask the department to look at the decision again, this is called a re-determination.
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    You can request a re-determination or an appeal by:

    For Adult Disability Payment, Child Disability Payment, Pension Age Disability Payment and Carer Support Payment you can request a re-determination or an appeal online.

    You can request a re-determination or an appeal by contacting the Text Relay Service: 18001 +0300 244 4000 for the hard of hearing.

    If you’re a British Sign Language user, use the Contact Scotland service to contact Social Security Scotland by video relay.

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    Benefits you can appeal

    Social Security Chamber – First-tier Tribunal for Scotland (scotcourts.gov.uk)

    The Social Security Chamber of the First-tier Tribunal for Scotland was set up on 22 November 2018 as set out in the Social Security (Scotland) Act 2018.  The Chamber deals  with appeals arising from a decision by the Social Security Scotland Agency acting on behalf of Scottish Ministers. 

    Benefits you can appeal

    At present the only Social Security Scotland benefits that have a right of appeal to the Chamber are:

    These benefits are awarded by Social Security Scotland. In time more benefits will be devolved to Scotland and all appeals will be heard by this Chamber.

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    Time Limits

    Request a redetermination within 42 days

    You should request a redetermination within 42 days of the date of being notified of the determination. A late request, up to one year from the date you are notified, can be accepted if Social Security Scotland decides there is a good reason for it being late. If Social Security Scotland refuses to accept the late request, you can appeal to the First-tier Tribunal for Scotland.

    Social Security Scotland has a duty to make a redetermination within 56 days

    Social Security Scotland also has a duty to make a redetermination within 56 days of receiving a valid redetermination request. If they cannot meet this time limit they must inform you of that, and that you have an immediate right of appeal to the First-tier Tribunal against the determination. You must appeal within 31 days of receiving notice that they have not met the time limit.

    You must appeal within 31 days

    You must appeal within 31 days of being notified of the redetermination. You should send the appeal form to Social Security Scotland who will then forward this to the first-tier tribunal within seven days. If you miss the time limit for appealing, you can still appeal within a maximum time limit of one year if you have good reasons for the late appeal. If your appeal is late you must explain why so that the First-tier Tribunal can decide if you have good reasons for a late appeal.

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    Appeal Forms

    You can use these forms to appeal when either:

    1. you disagree with a re-determination decision about your Adult or Child Disability Payment.
    2. Social Security Scotland ran out of time to make a re-determination decision about your Adult or Child Disability Payment.
    • Appealing a decision form – Use this form if you want to request an appeal for:
      • Best Start Grant,
      • Funeral Support Payment,
      • Scottish Child Payment,
      • Young Carer Grant,
      • Child Winter Heating Assistance or
      • Winter Heating Payment.
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    Decision Making Guides

    Adult Disability Payment

    The Decision Making Guide is for case managers in Social Security Scotland. They use this guide to make decisions on new and existing Child Disability Payment (CDP) and Adult Disability Payment (ADP) cases.

    Please note that the decision making guidance is continually improved and updated. The documents on this webpage are therefore subject to change.

    Child Disability Payment
    Pension Age Disability Payment (PADP)
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    Third party authorisation form 

    • Third party authorisation form. 
    • Use this form to authorise someone to speak to Social Security Scotland on your behalf.
    • Send the completed form to: Social Security Scotland, General Enquiries, PO Box 10301, Dundee DD1 9FY

    Claiming expenses

    You may be able to claim for reasonable expenses for going to the tribunal hearing, for example:

    • travel expenses to cover your fare if you use public transport
    • travel expenses of 25p per mile for taking a car or motorbike, 27p per mile if you’re travelling with a supporter on a car or motorbike (If you’re travelling together with a supporter, only one of you can claim for travel expenses)
    • if you are away from home for less than 10 hours, you can claim up to a maximum of £4.25 or more than 10 hours, you can claim up to a maximum of £11.40
    • you may also be able to claim for loss of earnings
    Related Information

    Client Representative guidelines

    Purpose of the Client representative guidelines

    The guidelines have been prepared by the Scottish Government for Social Security Scotland staff. They promote consistency of approach across the devolved social security system and signpost to other internal guidance that may be linked.

    They describe:

    • the main actors within the social security system that provide support to clients of Social Security Scotland; and
    • their roles, responsibilities
    • the processes that need to be followed to enable them to deal with Social Security Scotland
    • how Social Security Scotland should respond where clients appear to be at risk

    Part 5 of the guidelines sets out the different situations where Social Security Scotland itself may appoint another person or organisation to act for a client, and the policies and processes it will follow.

    You can read the guidance in the links below.

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    Appeal against the process

    What happens if you disagree with a process decision by Social Security Scotland?

    If you feel a process decision by Social Security Scotland is not correct, you can make an appeal. This is called a process appeal.

    The reasons to make a process appeal are that:

    • Social Security Scotland informed you that your application for benefits has not been accepted.
    • Social Security Scotland informed you that your re-determination request did not contain the correct information.
    • Social Security Scotland informed you that your re-determination request was late and that you had no good reason for not requesting this sooner.

    If you feel a process decision by Social Security Scotland is not correct you can appeal, using the process decision appeal form, directly to the Chamber. You should send the form by email or post to the Chamber.

    Email: sscadmin@scotcourtstribunals.gov.uk

    What happens next?

    We will acknowledge your appeal and will contact Social Security Scotland for information about their reasons for refusing your application for benefit. We will then contact you.

    Related Information

    Time limit

    You must send us your appeal form within 31 days from the date on the decision letter from Social Security Scotland. If you miss this date you can apply for permission to appeal but that application must be received by us, at the latest within 1 year from the date of the decision.

    In your application you will have to explain why you were unable to meet the deadline.

    Appeal about the process (socialsecuritychamber.scot)

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    Appeals to the Upper Tribunal Scotland

    Following your Tribunal Hearing, you receive your Decision Notice.

    If you’re unhappy with the tribunal’s decision you may be able to get a decision cancelled (‘set aside’) or appeal to an Upper Tribunal.
    First you would need to write to Tribunal Scotland  and ask for ‘the first tier tribunal decision to be set aside and/or for leave to be granted to appeal to the Upper Tribunal’. The regional judge will look at your case and will decide if there is an error of law. He can agree, and then it is likely that the decision will be set aside, and a new hearing will be set up, with different tribunal people. If there is an error of law of importance, then the case can be sent directly to the Upper Tribunal for a ruling on the law – the Upper Tribunal judge can make a new decision or again might think another hearing is required.
    A party can request a review of a decision made by the First-tier Tribunal on the basis of a point of law. A review on a point of law can be brought when a party thinks the First-tier Tribunal made a legal mistake in making its decision (See ‘Errors in Law’).
    If the application is accepted as valid, the First-tier Tribunal reviews the decision at a hearing. In a review the Tribunal can:
    • take no action
    • set the decision aside. This means they cancel it
    • correct a minor or accidental error in the decision
    Where a decision is set aside by the First-tier Tribunal in a review it can:
    • re-decide the matter
    • refer that matter to the Upper Tribunal
    • make any other order that it thinks is appropriate
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    How to request a Statement of Reasons and Record of Proceedings

    Write to or email sscadmin@scotcourtstribunals.gov.uk

    Use or adapt the below template:

     
    First-tier Tribunal for Scotland
    Social Security Chamber
    Glasgow Tribunals Centre
    Third Floor
    20 York Street
    Glasgow
    G2 8GT

    Request for statement of reasons and record of proceedings

    Dear sir or madam

    RE:
    Tribunal ref:
    Date of tribunal hearing:    

    I refer to the above appeal hearing.

    As a named representative I would be grateful if we could be provided with a full statement of reasons together with a record of proceedings, as per Tribunal Procedure rules.

    Many thanks for your assistance in this matter.

    Regards

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    Scottish Courts & Tribunals

    This guidance is for individuals who have applied for benefits from Social Security Scotland and who have:
    • appealed to the First-tier Tribunal for Scotland about their determination
    • do not agree with the decision made by the Tribunal
    • want to challenge the decision.
    The Upper Tribunal can agree with and uphold the decision made by the First-tier Tribunal or if it does not agree with the decision, it can quash the decision. If it quashes the decision of the First-tier Tribunal, the Upper Tribunal can do any of the following:
    • re-make the decision
    • send the case back to the First-tier Tribunal and give them directions on how to reconsider the case
    • make such order as it sees fit.
    Individuals and Social Security Scotland can appeal decisions of the First-tier Tribunal to the Upper Tribunal
    The parties must apply by letter or email to the First-tier Tribunal for permission to appeal one of its decisions (The First-tier Tribunal for Scotland Social Security Chamber (Procedure) Regulations 2018, para 33(1)).
    If the First-tier Tribunal refuses permission, the party who has applied for permission to appeal must apply to the Upper Tribunal for permission for the decision to be appealed (Tribunals (Scotland) Act 2014, s.46(3)).
    A party makes an appeal on a point of law when it thinks the First-tier Tribunal made a legal mistake with its decision.
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    Rules & regs

     

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    Links

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    Upper Tribunal decisions

    Judgments | Scottish Courts

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    The collected Scottish Social Security Legislation (Tartan Book)

    The purpose of this document is to provide links to all the legislation concerned with Scottish Social Security. It contains hyperlinks to all primary and secondary legislation developed by the Scottish government that provides for Social Security including all the benefits administered by the Scottish Social Security agency. It also includes hyperlinks to Upper tribunal of Scotland decisions related to the social security chamber.
    Over the life of the tartan book some non-legislation links have been added including interpretive guidance to some aspect of Social Security in Scotland, in that vein The Tartan Book now includes links to decisions of the Upper Tribunal for Scotland. The relationship between Scottish benefits and UK benefits also has to be considered so the tartan book now includes information about aspects of UK benefits that have a direct or indirect impact in Scotland.
    This volume now runs to almost 60 pages of links to Scottish Social Security legislation, but as you know, hard copies of the legislation would run to considerably more.
    Since the first creation of the Tartan book in November 2021 there have been, almost monthly updates, this is our third anniversary.
    As to why it is called the Tartan Book, it is a reminder of the days when the DWP collated its Legislation in the Yellow, later the Blue volumes.
    All the Legislation links unless otherwise stated are to Legislation UK,
    View the latest TARTAN BOOK
    The book is produced by Lee Oliver of Glasgow Welfare Rights, contact Lee for any further information.
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    Health information

    Social Security Scotland use the following for reference:

    British National Formulary (BNF)

    Key information on the selection, prescribing, dispensing and administration of medicines.
    bnf.nice.org.uk
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    Social Security Scotland use the following for reference:

    NHS inform

    NHS inform is Scotland’s national health information service. Our aim is to provide the people in Scotland with accurate and relevant information to help them make informed decisions about their own health and the health of the people they care for.
    www.nhsinform.scot
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    CONTACT for families with Disabled Children

    A-Z medical conditions.  If a medical condition is not in our list, we may still be able to help. Call our helpline on 0808 808 3555.

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