Publication date: February 2025
This briefing provides an overview of tenants’ experience of meeting housing costs while undergoing managed migration to Universal Credit (UC) during Quarter 2 (Q2) of 2024-2025. It summarises insights from advice code data, real-life experiences submitted through our Social Policy Feedback system, discussions with frontline advisers, and an in-depth interview with an individual who has undergone managed migration.
It sets our recommendations for change.
Other downloads: Lived Experiences of managed migration to Universal Credit (UC) – Autumn 2024 – 
insights_-_emily_autumn_24.pdf
