| Help to Claim – service improvements to meet client needs |
The Help to Claim service at Citizens Advice gives people support to claim Universal Credit, from starting an application to getting their first full payment. Clients talk to Help to Claim advisers on the phone or online over webchat. Clients can also use our British Sign Language video call service, and interpreters for other languages are also available.
Advisers can help people
- find out if they’re eligible for Universal Credit
- understand how to complete a Universal Credit application form
- prepare for their first Jobcentre appointment
- check their first payment is correct
We want to ensure our service is as accessible and inclusive as possible. So we’re asking you about what your service users or clients need from our Help to Claim service and how we could make it more suitable for their needs. Your answers will help us provide evidence for future planning of the Help to Claim service and benefits advice at Citizens Advice.
Thank you for participating in this survey.
Survey closes 7 March 2025
https://www.surveymonkey.com/r/HelptoClaimNeeds
