Benefits delivered by Social Security Scotland
Social Security Scotland contact details
Contact details
You can contact Social Security Scotland by post, webchat, or on our freephone number from any phone.
By webchat
You can contact us on webchat between 8am and 6pm, Monday to Friday (except for bank holidays):
for general enquiries
to check the progress of your application
to let us know something’s changed with your application
We can answer your questions quicker if we know your National Insurance number.
We’ll never ask for your bank details through webchat.
By phone
Freephone: 0800 182 2222 between 8am to 6pm, Monday to Friday (except for bank holidays). If you cannot call 0800 numbers from your mobile phone, you can call us for free from any payphone or landline.
If you’re a British Sign Language user, you can use the Contact Scotland service to contact Social Security Scotland.
If calling from outside the UK, call +44 (0)1382 931 000. This number is not free but you can ask us to call you back. You should check with your phone provider to find out about any charges.
Stay safe on the phone
We’ll never phone you to take a payment. If you’re not sure it is us calling, end the call and contact us on 0800 182 2222. We’ll tell you if the call was from us.
By post
Social Security Scotland
General Enquiries
PO Box 10301
Dundee
DD1 9FY
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CDP/ADP application forms for organisations
Social Security Scotland Claim Forms
Adult Disability Payment application form for organisations
Child Disability Payment application form for organisations
Who should use this form
You can use this form to help people apply for Disability Payments. For example, if you work for a third sector or voluntary organisation that helps people to apply for benefits. This help could include:
filling in the form on someone’s behalf
referring to the questions in the form if you’re helping someone to fill it in it by phone or video call
Before filling in the form
Before filling in the form, ask the applicant to:
contact Social Security Scotland
tell us they’re applying for Disability Payments with the help of an organisation
We’ll pay the applicant from the date they tell us they’re applying, if their application is successful.
Returning the form
The form should be returned in the pre-paid envelope that is provided to the applicant. If the applicant does not have this envelope, they can call us free on 0800 182 2222 and we’ll send them one.
We are currently unable to send envelopes to third sector or voluntary organisations.
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Third party authorisation form
Third party authorisation form
Third party authorisation form. Use this form to authorise someone to speak to Social Security Scotland on your behalf. Send the completed form to: Social Security Scotland, General Enquiries, PO Box 10301, Dundee DD1 9FY
Uploading documents
Uploading documents
When you apply for a benefit or report a change in circumstances, Social Security Scotland may ask you to send in some documents. This is to help them make a final decision or process your changes. This includes documents that confirm details such as who you are or your address.
You can upload your documents online if you need to send Social Security Scotland any. You can send a photo, screenshot or scan of your documents. Your file must be one of these types: DOCX, PDF, JPG, PNG, GIF, BMP, TIFF, PPTX, XLSX, JPEG
Uploading your documents – mygov.scot
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Regulations & Guidance
Social Security (Amendment) (Scotland) Bill
The Bill amends the Social Security (Scotland) Act 2018 to make changes to the Scottish social security system.
The Bill is currently at Stage 2. On 11 September 2024, Parliament agreed motion S6M-14418, that consideration of the Social Security (Amendment) (Scotland) Bill at Stage 2 be completed by 4 October 2024.
Social Security (Amendment) (Scotland) Bill as Introduced (3MB, pdf) posted 31 October 2023
Summary
The Social Security (Amendment) (Scotland) Bill, a Scottish Government Bill, was introduced on 31 October 2023. It has eight substantive parts, each dealing with a different aspect of social security administration. All the changes are by amendment to the framework legislation – the Social Security (Scotland) Act 2018. The overarching aim is:
To create efficiencies and enhance the administration of the Scottish social security system, with a focus on measures to improve the client experience and to deliver value for money.
Scottish Government. (2023). Social Security (Amendment)(Scotland) Bill: Business and Regulatory Impact Assessment. Retrieved from https://www.gov.scot/publications/social-security-amendment-scotland-bill-business-regulatory-impact-assessment/pages/2/ [accessed 29 January 2024]
New benefits. Part 1, sections 1 and 2 are regulation-making powers that would allow new benefits for people with care experience (for example, young people who were in foster care), and new benefits for families with children to be introduced in future. Examples of how these powers could be used are the proposed ?Care Leaver Payment? and changing the legislative footing of the Scottish Child Payment.
Late applications. Part 2, section 3 repeals COVID-19 measures that allowed late applications for benefits.
Challenging decisions. Part 3, sections 4 to 8 make changes to the processes for re-determination and appeal including:
Allowing requests for re-determination and applications for appeal to be made more than a year late in exceptional circumstances (section 4).
Allowing requests for re-determination to be withdrawn (section 5).
Requiring Ministers (in practice, Social Security Scotland) to complete a re-determination even if they have missed the deadline for doing so (section 6).
Allowing Social Security Scotland to offer a better award to a claimant who has lodged an appeal. This would end the appeal. This is known as a ?lapsed appeal? (section 7).
Clarifying the powers of a Tribunal in a process appeal and Ministers? duties following their decision. The changes reflect existing practice (section 8).
Overpayments. Part 4, sections 9 to 13 make changes to the rules on ?assistance provided in error?:
Some people have a formally appointed representative, such as an appointee or guardian, who manages benefits for them. Sections 9 and 10 would make such representatives liable for overpayments, but only where they act in breach of their duties, such as using the money for themselves. Section 9 would extend the individual’s liability for their representative’s errors.
As with other Scottish social security overpayments, Ministers would have up to five years to start to recover overpayments (Section 11). Section 12 clarifies that overpayments can be recovered from an individual’s or their representative’s estate after they have died.
Section 13 would introduce review and appeal rights against the decision that an individual or their representative is liable to repay an overpayment.
Appointees. Part 5, sections 14, 15
An individual appointed to manage a person?s Department for Work and Pensions (DWP) benefits would also manage their Social Security Scotland benefits until Social Security Scotland completes its own checks (section 14).
Where an appointee uses any funds outwith their common law or statutory duties, and does so in bad faith, they would be liable to repay those funds to the individual they represent (section 15).
Providing information. Part 6, section 16 would require individuals to provide information to Social Security Scotland in order to estimate the amount of fraud or error in the system as a whole. Ultimately, if information was not provided, an individual’s benefit could be suspended. Eligibility could then be reviewed, which would either confirm eligibility or end payments.
Compensation recovery. Part 7, section 17 would apply where a person who gets social security payments as a result of injury, accident or disease, is awarded compensation for the same incident. The person making the compensation payment must deduct the value of relevant social security payments from the compensation due to the individual and pay it instead to Scottish Ministers. The provisions mirror those of the current DWP scheme, with the intention that Social Security Scotland benefits will be treated in the same way.
Scottish Commission on Social Security (SCoSS). Part 8, sections 18 to 21 would bring additional regulations into the scope of SCoSS scrutiny and make changes to governance arrangements following recommendations from an independent review.
Financial Memorandum
Total implementation costs are estimated at between ?10.2 million and ?27.8 million. The Bill may then generate net savings of ?1.1 million to ?4.5 million per year (ignoring money paid out in benefits) (Table 5, Financial Memorandum). Most of the estimated savings arise from compensation recovery.2
Consultation
The Scottish Government consulted on most measures in the Bill in 2022, receiving 34 responses. Most of the proposals received a generally positive response. Not all the consultation proposals were taken forward in the Bill. Despite being supported, the proposal to allow late applications and the proposal for alternatives to prosecution for low value fraud were not taken forward.
Not all the proposals in the Bill were consulted on ? notably the proposal in Part 6 to require people to provide information for audit. These proposals raised some concerns in responses to the Social Justice and Social Security Committee Call for Views. The Call for Views received 27 responses, 10 of whom also responded to the Scottish Government consultation. Again, there was a generally positive response albeit with some detailed suggestions for amendments and some concern to ensure that vulnerable clients would always be supported.
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Adult Disability Payment (ADP)
Making a claim
You’ll apply for Adult Disability Payment in 2 parts.
You can complete your application online, or by phone and paper.
To apply by phone and paper:
Phone Social Security Scotland free on 0800 182 2222 (8am to 6pm, Monday to Friday) to start an application.
Give your details so they can complete part 1 of the application for you over the phone.
Social Security Scotland will send you a paper application form and a return envelope.
Complete and return the form within 8 weeks – you can ask for more time if you need it.
www.mygov.scot/adult-disability-payment/how-to-apply
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Requesting a re-determination
You can request a re-determination or an appeal by:
calling Social Security Scotland free on 0800 182 2222 (Monday to Friday, 8am to 6pm)
filling in a re-determination request paper form and sending your completed form to:
Social Security Scotland PO Box 10303, Dundee DD1 9FY
You can also request a re-determination or an appeal online.
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ADP Decision Making Guide
The Decision Making Guide is for case managers in Social Security Scotland. They use this guide to make decisions on new and existing Child Disability Payment (CDP) and Adult Disability Payment (ADP) cases.
Please note that the decision making guidance is continually improved and updated. The documents on this webpage are therefore subject to change.
- Applying for Adult Disability Payment (160 kb PDF)
- Daily Living Component Introduction for Adult Disability Payment (145 kb PDF)
- Daily living component activity 1 for Adult Disability Payment Preparing food (251 kb PDF)
- Daily living component activity 2 for Adult Disability Payment Taking nutrition (204 kb PDF)
- Daily living component activity 3 for Adult Disability Payment Managing therapy or monitoring a health condition (201 kb PDF)
- Daily living component activity 4 for Adult Disability Payment Washing and bathing (225 kb PDF)
- Daily living component activity 5 for Adult Disability Payment Managing toilet needs or incontinence (182 kb PDF)
- Daily living component activity 6 for Adult Disability Payment Dressing and undressing (182 kb PDF)
- Daily living component activity 7 for Adult Disability Payment Communicating verbally (177 kb PDF)
- Daily living component activity 8 for Adult Disability Payment reading and understanding signs symbols and words (144 kb PDF)
- Daily living component activity 9 for Adult Disability Payment Engaging socially with other people face to face 249 kb PDF (144 kb PDF)
- Daily living component activity 10 for Adult Disability Payment Making budgeting decisions (161 kb PDF)
- Mobility Component Introduction for Adult Disability Payment (159 kb PDF)
- Mobility component activity 1 for Adult Disability Payment planning and following journeys (230 kb PDF)
- Mobility component activity 2 for Adult Disability Payment moving around (127 kb PDF)
- An individuals right to stop receiving assistance for Adult Disability Payment (130 kb PDF)
- Backwards and forwards tests for Adult Disability Payment (213 kb PDF)
- Case discussions for Adult Disability Payment (79 kb PDF)
- Change of circumstances – Change in mobility or care needs for Adult Disability Payment (177 kb PDF)
- Choosing an appropriate review period for Adult Disability Payment (261 kb PDF)
- Consultations for Adult Disability Payment (177 kb PDF)
- Death of an individual for Adult Disability Payment (126 kb PDF)
- Descriptor language for Adult Disability Payment (132 kb PDF)
- Determinations and awards for Adult Disability Payment (123 kb PDF)
- Effect of time spent in care homes hospitals or similar institutions for Adult Disability Payment (231 kb PDF)
- Eligibility according to age for Adult Disability Payment (185 kb PDF)
- Gathering supporting information for Adult Disability Payment (290 kb PDF)
- How to choose a descriptor for Adult Disability Payment (205 kb PDF)
- Justifications for Adult Disability Payment (186 kb PDF)
- Legal detention for Adult Disability Payment (180 kb PDF)
- Relevant considerations when making a determination for an award review – Adult Disability Payment (166 kb PDF)
- Moving from Scotland to another part of the United Kingdom and vice versa for Adult Disability Payment (128 kb PDF)
- Payment of Adult Disability Payment (154 kb PDF)
- Principles of Decision Making for Adult Disability Payment (225 kb PDF)
- Re determinations for Adult Disability Payment (115 kb PDF)
- Reliability criteria for Adult Disability Payment (139 kb PDF)
- Scheduled Reviews for Adult Disability Payment (102 kb PDF)
- Short term Assistance for Adult Disability Payment (117 kb PDF)
- The Adult Disability Payment application form and how to interpret it (227 kb PDF)
- Understanding and interpreting supporting information for Adult Disability Payment (225 kb PDF)
- Unscheduled reviews for Adult Disability Payment (179 kb PDF)
- Case Transfer for Adult Disability Payment (246 kb PDF)
- Case Transfer WADLA to Adult Disability Payment (270 kb PDF)
- Appeals to the First tier Tribunal for Adult Disability Payment (652 kb PDF)
- Appeals to the Upper Tribunal for Adult Disability Payment (336 kb PDF)
- Special rules for terminal illness for Adult Disability Payment (210 kb PDF)
- Residence and Presence for Adult Disability Payment (427 kb PDF)
- When a previous determination is based on an error or made in ignorance of a material fact for Adult Disability Payment (252 kb PDF)
- Suspension of assistance (236 kb PDF)
www.socialsecurity.gov.scot/guidance-resources/guidance/decision-making-guide
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Stakeholder Resources
May assist you and your professional networks to support clients to apply for Disability benefits:
- Adult Disability Payment PDF Application form
- Case Transfer Guide
- Change of Circumstances online form
- Supporting Information for Adult Disability Payment
- Uploading Supporting Information
- Supporting Information – Third Sector Fee payment
- Re-determination and appeal online
- Disability Payment – Third party authorisation form
- Short Term Assistance
- Local Delivery Relationship Lead
- Case Transfer Guidance – PIP to ADP
- Case Transfer Guidance – DLA to ADP
- Report a change of circumstance online
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Regulations
- Adult Disability Payment Scotland – The Disability Assistance for Working Age People (Scotland) Regulations 2022
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Child Disability Payment (CDP)
Making a claim for Child Disability Payment
The application is in 2 parts. This is unless you’re applying for a child who is terminally ill, in which case there is only 1 part to make the process faster. Find out more about applying when a child is terminally ill.
You should complete both parts of the application within 6 weeks of each other. If you have any difficulties meeting the timescales, contact Social Security Scotland to discuss.
Online
To apply online, start the application through myaccount. This lets you save the application as you go so you can come back to it when it suits you.
If you do not already have an account with myaccount, you’ll need to:
- register with a username and password
- give some personal details
Apply online
Phone and paper
You can call Social Security Scotland by phone to start an application for a child.
Freephone: 0800 182 2222 (8am to 6pm, Monday to Friday).
If you need to contact Social Security Scotland from outside the UK, please call +44 (0)138 2931 000. This call is not free but you can ask Social Security Scotland to call you back. Check with your phone provider for details of charges.
Social Security Scotland will ask for some details about you and the child so they can start your application.
They’ll then send you a paper application to complete and return in a prepaid envelope.
Both parts of the paper application form must be signed by the person completing the application.
If you’re sending information to Social Security Scotland from outside the UK, you’ll need to pay the correct amount for postage. Check with your local postal service.
If you’re a British Sign Language user, you can use the Contact Scotland service to contact Social Security Scotland.
Getting help to apply
The Social Security Scotland Local Delivery service can help you to apply for Child Disability Payment.
Find out more about help to apply for Child Disability Payment.
If you want to apply in a language that’s not English – Contact Social Security Scotland to apply over the phone – you can do this in over 100 languages with an interpreter they’ll provide. There are no costs for you to apply in a language that’s not English.
The online and paper application forms are only in English.
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If you think the decision is wrong – request a re-determination
You can request a re-determination or an appeal by:
calling Social Security Scotland free on 0800 182 2222 (Monday to Friday, 8am to 6pm)
filling in a re-determination request paper form and sending your completed form to:
Social Security Scotland
PO Box 10303
Dundee
DD1 9FY
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CDP Decision Making Guide
The Decision Making Guide is for case managers in Social Security Scotland. They use this guide to make decisions on new and existing Child Disability Payment (CDP) and Adult Disability Payment (ADP) cases.
Please note that the decision making guidance is continually improved and updated. The documents on this webpage are therefore subject to change.
- Introduction to Child Disability Payment decision making guidance (238 kb PDF)
- Principles of decision making for Child Disability Payment (343 kb PDF)
- Applying for Child Disability Payment (228 kb PDF)
- Backwards and forwards tests for Child Disability Payment (309 kb PDF)
- Rules for renal dialysis for Child Disability Payment (259 kb PDF)
- Scheduled reviews for Child Disability Payment (157 kb PDF)
- Light touch reviews for Child Disability Payment (72 kb PDF)
- Unscheduled reviews and determinations without application for Child Disability Payment (254 kb PDF)
- Legal detention for Child Disability Payment (290 kb PDF)
- Moving from Scotland to another part of the United Kingdom and vice versa for Child Disability Payment (389 kb PDF)
- Case discussions for Child Disability Payment (162 kb PDF)
- An individuals right to stop receiving assistance for Child Disability Payment (121 kb PDF)
- Redeterminations for Child Disability Payment (165 kb PDF)
- Short term Assistance for Child Disability Payment (158 kb PDF)
- Clients 16 years or older for Child Disability Payment (123 kb PDF)
- Check the applicant is responsible for the child for Child Disability Payment (441 kb PDF)
- Managing assistance on behalf of a child for Child Disability Payment (273 kb PDF)
- Change of circumstances change in mobility or care needs for Child Disability Payment (354 kb PDF)
- Care Component Definitions for Child Disability Payment (275 kb PDF)
- Care component rates and criteria for Child Disability Payment (210 kb PDF)
- Determinations and awards for Child Disability Payment (232 kb PDF)
- Lower rate mobility component for Child Disability Payment (172 kb PDF)
- Special rules for terminal illness SRTI for Child Disability Payment (314 kb PDF)
- Appeals to the first tier tribunal for Child Disability Payment (659 kb PDF)
- Payment of Child Disability Payment (162 kb PDF)
- Death of an individual for Child Disability Payment (223 kb PDF)
- Review periods for Child Disability Payment (253 kb PDF)
- Residence and Presence for Child Disability Payment (289 kb PDF)
- Effect of time spent in care homes and residential educational establishments for Child Disability Payment (305 kb PDF)
- Higher rate mobility component for Child Disability Payment (429 kb PDF)
- Severe mental impairment and severe behavioural difficulties test (325 kb PDF)
- When a previous determination is based on an error or made in ignorance of a material fact for Child Disability Payment (230 kb PDF)
- Case transfer for Child Disability Payment (586 kb PDF)
- Gathering Supporting Information for Child Disability Payment (258 kb PDF)
- Understanding and interpreting supporting information for Child Disability Payment (184 kb PDF)
- Suspension of assistance (236 kb PDF)
- Appealing decisions to the Upper Tribunal for Child Disability Payment (273 kb PDF)
www.socialsecurity.gov.scot/guidance-resources/guidance/child-disability-payment-decision-making-guide
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Guidance:
Regulations
- Child Disability Payment Scotland – The Disability Assistance for Children and Young People (Scotland) Regulations 2021
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Scottish Adult DLA (Spring 2025)
Scottish Adult DLA
Launches in Spring 2025, this is a ‘closed’ benefit and no new claims can be made for it. From this date all adults on Disability Living Allowance will transfer to Scottish Adult DLA
Until launch, reporting a change (if on ‘working age’ DLA) triggers a transfer from DLA to ADP.
After launch everyone on DLA will transfer to Scottish Adult DLA
Once on Scottish Adult DLA
65 or over on 08 April 2013 will stay on Scottish Adult DLA
Under 65 on 08 April 2013 , can apply for ADP if you choose. Initially ADP is same rate as ADP, then reviewed under usual ADP rules. If you claim before end of 2027, you can get mobility component without age restrictions.
Regs:
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Pension Age Disability Payment (21st October 2024 in Aberdeen)
Pension Age Disability Payment
Pension Age Disability Payment (PADP) is a disability benefit for people in Scotland who are of pension age and require assistance with daily activities or supervision due to a disability or long-term health condition.
From 21 October, Pension Age Disability Payment – the replacement for Attendance Allowance – will be piloted in Argyll & Bute, Highland, Aberdeen City, Orkney and Shetland.
The benefit will become available in 13 more local authority areas on 24 March next year before becoming available across Scotland by 22 April.
Full roll out across Scotland will begin in 2025.
The transfer from Attendance Allowance to Pension Age Disability Payment will begin in early 2025.
Regs:
The Disability Assistance for Older People (Scotland) Regulations 2024
Pension Age Disability Payment application form for organisations
Who should use this form
You can use this form to help people apply for Pension Age Disability Payment. For example, if you work for a third sector or voluntary organisation that helps people to apply for benefits. This help could include:
- filling in the form on someone’s behalf
- referring to the questions in the the form if you’re helping someone to fill it in by phone or video call
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Scottish Child Payment (SCP)
Scottish Child Payment
Scottish Child Payment helps towards the costs of supporting your family. It’s a weekly payment of £26.70 that you can get for every child you look after who’s under 16 years of age. You’ll get the payment every 4 weeks if your application is successful. Scottish Child Payment does not affect any other UK or Scottish Government benefits that you, or any person in your household, currently get.
Forms
Scottish Child Payment single form
Scottish Child Payment Best Start Grant and Best Start Foods combined application form
Return forms to:
Social Security Scotland PO Box 27155, Glasgow G4 7DX. If you need a prepaid envelope, call free on 0800 182 2222
www.mygov.scot/scottish-child-payment
Regulations
The Scottish Child Payment Regulations 2020
DWP Advice for Decision Makers
ADM memo 26/20: Scottish Child Payment
Best Start Grant and Best Start Foods
Best Start Foods
Best Start Foods is a payment that can help you buy healthy foods like milk or fruit during pregnancy and when your child is under 3.
Best Start Foods is paid every 4 weeks. The payments are (2024/2025):
£21.20 during pregnancy (you’ll get the same amount whether you’re having one or more babies)
£42.40 for each child from birth until they’re one year old
£21.20 for each child aged between one and 3 years old
If your baby’s born early, you’ll get the higher amount from birth until 1 year after the due date.
You’ll get the payments on a prepaid card you can use in shops and online.
Find out how to use your Best Start Foods card, check your balance and what to do if you have a problem.
If you have no access to public funds
You may be able to get Best Start Foods for your child even if you cannot get certain benefits because of your immigration status or because you do not have a status. Find out more about getting Best Start Foods if you have no access to public funds.
On this page can find shareable social media content, a poster and factsheets in many languages – Best Start Foods Resources
Best Start Grant – Pregnancy and Baby Payment
You can apply for the Pregnancy and Baby Payment from 24 weeks pregnant up to the day your baby is 6 months old. Applications via freephone helpline on 0800 182 2222, by post or online at mygov. You may be eligible if you are the parent or carer of the child, and you get certain benefits or tax credits.
CPAG – Information about Scotland’s pregnancy and baby payment.
Who can get a pregnancy and baby payment
How much is a pregnancy and baby payment
Claiming a pregnancy and baby payment
Adopting a baby or becoming a kinship carer
More information
ScotGov Pregnancy and Baby Payment factsheet
Best Start Grant – Early Learning Payment
Apply when your child is aged between 2 and 3 years 6 months old. You may be eligible if you are the parent or carer of the child, and you get certain benefits or tax credits.
CPAG Information about Scotland’s early learning payment for children between two and three and a half years old.
Best Start Grant – School Age Payment
Apply when your child is first old enough to start primary school. When you should apply depends on when your child was born. You need to apply in the year that your child is first old enough to start school.
CPAG Information about Scotland’s school age payment.
Carer's Allowance Supplement
Carer’s Allowance Supplement is an extra payment for people in Scotland who get Carer Support Payment or Carer’s Allowance on a particular date. Carer’s Allowance Supplement is paid 2 times a year.
There is no need to claim Carer’s Allowance Supplement (CAS) in Scotland: if you are eligible, you will receive it automatically twice a year.
Carer Support Payment is replacing Carer’s Allowance in Scotland. You cannot get Carer Support Payment and Carer’s Allowance at the same time.
Regulations
Carer’s Allowance Supplement (Scotland) Act 2021
www.mygov.scot/carers-allowance-supplement
Young Carer Grant
Young Carer Grant is a yearly payment for young carers in Scotland. To be able to get Young Carer Grant, you must be 16, 17 or 18 years old.
You must also have been caring for 1, 2 or 3 people for an average of 16 hours a week for at least the last 3 months. If you care for more than one person, you can combine the hours of the people you care for to average 16 hours a week.
Apply online
Apply over the phone
Call Social Security Scotland free on 0800 182 2222 to apply over the phone.
Apply by post
You can apply by filling in a paper form.
Regulations
The Carer’s Assistance (Young Carer Grants) (Scotland) Regulations 2019
Carer Support Payment (available now)
New claims for Carer’s Support payment started on 19th August 2024 for Aberdeen City, Aberdeenshire and Moray.
Carer Support Payment is money to help you if you’re a carer. You can get paid £81.90 a week if you’re eligible.
To find out if applications are open in your area, go to the Carer Support Payment postcode checker. Carer Support Payment will be available in more areas from August 2024 and across Scotland from November 2024.
Carer Support Payment is replacing Carer’s Allowance in Scotland. You cannot get Carer Support Payment and Carer’s Allowance at the same time.
If you get Carer’s Allowance and live in Scotland, you do not need to apply for Carer Support Payment. Your benefit will move to Carer Support Payment. This is happening between February 2024 and spring 2025. Learn more about moving from Carer’s Allowance to Carer Support Payment.
Links:
www.mygov.scot/carer-support-payment
www.citizensadvice.org.uk/scotland/benefits/sick-or-disabled-people-and-carers/carer-support-payment-s/
www.turn2us.org.uk/get-support/information-for-your-situation/carer-support-payment-scotland/what-is-carer-support-payment
cpag.org.uk/welfare-rights/benefits-scotland/scottish-benefits/benefits-carers/carer-support-payment
Regs:
Pension-Age Winter Heating Payment (winter 2025-2026)
The Scottish Government has committed to replacing Winter Fuel Payment (WFP) with Pension Age Winter Heating Payment (PAWHP) on a like-for-like basis.
As a result of the UK Government’s decision to introduce means testing to Winter Fuel Payment, Social Security Scotland will restrict eligibility for Pension Age Winter Heating Payment to older people on relevant eligible benefits.
Due to the timing of the UK Government announcement, Pension Age Winter Heating Payment will be deferred until winter 2025-2026.
For winter 2024-2025, the Department for Work and Pensions (DWP) has committed to make payments this winter to eligible pensioners in Scotland on terms equivalent to Winter Fuel payments in England and Wales. Read more in our news release.
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Appealing Benefit Decisions
Note:
Most benefits administered by Social Security Scotland require the claimant to ask the department to look at the decision again, this is called a re-determination.
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Benefits you can appeal
Social Security Chamber – First-tier Tribunal for Scotland (scotcourts.gov.uk)
The Social Security Chamber of the First-tier Tribunal for Scotland was set up on 22 November 2018 as set out in the Social Security (Scotland) Act 2018. The Chamber deals with appeals arising from a decision by the Social Security Scotland Agency acting on behalf of Scottish Ministers.
Benefits you can appeal
At present the only Social Security Scotland benefits that have a right of appeal to the Chamber are:
- Best Start Grant
- Pregnancy and Baby Payment (introduced 10 December 2018)
- Early Learning Payment (introduced 27 April 2019)
- School Age Payment (introduced 3 June 2019)
- Funeral Support Payment (introduced 16 September 2019)
- Young Carer Grant (introduced 21 October 2019)
- Winter Heating Assistance for Children and Young People (introduced 23 November 2020)
- Scottish Child Payment (introduced 15 February 2021)
- Child Disability Payment (introduced 26 July 2021)
- Adult Disability Payment (introduced 29 August 2022)
These benefits are awarded by Social Security Scotland. In time more benefits will be devolved to Scotland and all appeals will be heard by this Chamber.
- Email: sscadmin@scotcourtstribunals.gov.uk
- Telephone: 0141 302 5858
- Social Security Chamber, Scottish Courts and Tribunals Service, Glasgow Tribunals Centre, 20 York Street, Glasgow G2 8GT
- For further information: www.socialsecuritychamber.scot
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Time Limits
Request a redetermination within 42 days
You should request a redetermination within 42 days of the date of being notified of the determination. A late request, up to one year from the date you are notified, can be accepted if Social Security Scotland decides there is a good reason for it being late. If Social Security Scotland refuses to accept the late request, you can appeal to the First-tier Tribunal for Scotland.
Social Security Scotland has a duty to make a redetermination within 56 days
Social Security Scotland also has a duty to make a redetermination within 56 days of receiving a valid redetermination request. If they cannot meet this time limit they must inform you of that, and that you have an immediate right of appeal to the First-tier Tribunal against the determination. You must appeal within 31 days of receiving notice that they have not met the time limit.
You must appeal within 31 days
You must appeal within 31 days of being notified of the redetermination. You should send the appeal form to Social Security Scotland who will then forward this to the first-tier tribunal within seven days. If you miss the time limit for appealing, you can still appeal within a maximum time limit of one year if you have good reasons for the late appeal. If your appeal is late you must explain why so that the First-tier Tribunal can decide if you have good reasons for a late appeal.
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Appeal Forms
You can use these forms to appeal when either:
- you disagree with a re-determination decision about your Adult or Child Disability Payment.
- Social Security Scotland ran out of time to make a re-determination decision about your Adult or Child Disability Payment.
- Appealing a decision form – Use this form if you want to request an appeal for:
- Best Start Grant,
- Funeral Support Payment,
- Scottish Child Payment,
- Young Carer Grant,
- Child Winter Heating Assistance or
- Winter Heating Payment.
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Decision Making Guides
Adult Disability Payment
The Decision Making Guide is for case managers in Social Security Scotland. They use this guide to make decisions on new and existing Child Disability Payment (CDP) and Adult Disability Payment (ADP) cases.
Please note that the decision making guidance is continually improved and updated. The documents on this webpage are therefore subject to change.
Third party authorisation form
- Third party authorisation form.
- Use this form to authorise someone to speak to Social Security Scotland on your behalf.
- Send the completed form to: Social Security Scotland, General Enquiries, PO Box 10301, Dundee DD1 9FY
Claiming expenses
You may be able to claim for reasonable expenses for going to the tribunal hearing, for example:
- travel expenses to cover your fare if you use public transport
- travel expenses of 25p per mile for taking a car or motorbike, 27p per mile if you’re travelling with a supporter on a car or motorbike (If you’re travelling together with a supporter, only one of you can claim for travel expenses)
- if you are away from home for less than 10 hours, you can claim up to a maximum of £4.25 or more than 10 hours, you can claim up to a maximum of £11.40
- you may also be able to claim for loss of earnings
Related Information
Client Representative guidelines
Purpose of the Client representative guidelines
The guidelines have been prepared by the Scottish Government for Social Security Scotland staff. They promote consistency of approach across the devolved social security system and signpost to other internal guidance that may be linked.
They describe:
- the main actors within the social security system that provide support to clients of Social Security Scotland; and
- their roles, responsibilities
- the processes that need to be followed to enable them to deal with Social Security Scotland
- how Social Security Scotland should respond where clients appear to be at risk
Part 5 of the guidelines sets out the different situations where Social Security Scotland itself may appoint another person or organisation to act for a client, and the policies and processes it will follow.
You can read the guidance in the links below.
- Client Representative Guidelines Part 1 Introduction to Client Representative guidelines Updated V 1 2 October 2023 (141 kb PDF)
- Client Representative Guidelines Part 2 Parents and legal guardians of children (406 kb PDF)
- Client Representative Guidelines Part 3 Power of Attorney (493 kb PDF)
- Client Representative Guidelines Part 4 Guardians and Court Appointed Acting Bodies (642 kb PDF)
- Client Representative Guidelines Part 5 Introduction to Social Security Scotland Appointees (327 kb PDF)
- Client Representative Guidelines Part 5.1 Appointees for children (600 kb PDF)
- Client Representative Guidelines Part 5.2 Appointees for adults regarded as incapable (473 kb PDF)
- Client Representative Guidelines Part 5.2 (1-5) Appointees assessment incapacity (822 kb PDF)
- Client Representative Guidelines Part 5.2 Appendix A Tips and sample questions (153 kb PDF)
- Client Representative Guidelines Part 5.2 Appendix B Case study Visit (366 kb PDF)
- Client Representative Guidelines Part 5.2 Appendix C Case Study Completed Appointee Referral Form watermarked version 24 Jan 2022 (894 kb PDF)
- Client Representative Guidelines Part 5.3 Executors and appointees for the deceased (542 kb PDF)
- Client Representative Guidelines Part 6 DWP appointees (359 kb PDF)
- Client Representative Guidelines Part 7 Third party representatives (170 kb PDF)
- Client Representative Guidelines Part 8 Advocacy (372 kb PDF)
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Appeal against the process
What happens if you disagree with a process decision by Social Security Scotland?
If you feel a process decision by Social Security Scotland is not correct, you can make an appeal. This is called a process appeal.
The reasons to make a process appeal are that:
- Social Security Scotland informed you that your application for benefits has not been accepted.
- Social Security Scotland informed you that your re-determination request did not contain the correct information.
- Social Security Scotland informed you that your re-determination request was late and that you had no good reason for not requesting this sooner.
If you feel a process decision by Social Security Scotland is not correct you can appeal, using the process decision appeal form, directly to the Chamber. You should send the form by email or post to the Chamber.
What happens next?
We will acknowledge your appeal and will contact Social Security Scotland for information about their reasons for refusing your application for benefit. We will then contact you.
Related Information
Time limit
You must send us your appeal form within 31 days from the date on the decision letter from Social Security Scotland. If you miss this date you can apply for permission to appeal but that application must be received by us, at the latest within 1 year from the date of the decision.
In your application you will have to explain why you were unable to meet the deadline.
Appeal about the process (socialsecuritychamber.scot)
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Rules and regs
Legislation relating to Tribunals in Scotland
- The First-tier Tribunal for Scotland Social Security Chamber (Procedure) Regulations 2018
- The First-tier Tribunal for Scotland Social Security Chamber (Rules of Procedure) Amendment Regulations 2018
- The Upper Tribunal for Scotland (Social Security Rules of Procedure) Regulations 2018
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Appeals to the Upper Tribunal Scotland
Following your Tribunal Hearing, you receive your Decision Notice.
If you’re unhappy with the tribunal’s decision you may be able to get a decision cancelled (‘set aside’) or appeal to an Upper Tribunal.
First you would need to write to Tribunal Scotland and ask for ‘the first tier tribunal decision to be set aside and/or for leave to be granted to appeal to the Upper Tribunal’. The regional judge will look at your case and will decide if there is an error of law. He can agree, and then it is likely that the decision will be set aside, and a new hearing will be set up, with different tribunal people. If there is an error of law of importance, then the case can be sent directly to the Upper Tribunal for a ruling on the law – the Upper Tribunal judge can make a new decision or again might think another hearing is required.
A party can request a review of a decision made by the First-tier Tribunal on the basis of a point of law. A review on a point of law can be brought when a party thinks the First-tier Tribunal made a legal mistake in making its decision (See ‘Errors in Law’).
If the application is accepted as valid, the First-tier Tribunal reviews the decision at a hearing. In a review the Tribunal can:
- take no action
- set the decision aside. This means they cancel it
- correct a minor or accidental error in the decision
Where a decision is set aside by the First-tier Tribunal in a review it can:
- re-decide the matter
- refer that matter to the Upper Tribunal
- make any other order that it thinks is appropriate
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How to request a Statement of Reasons and Record of Proceedings
Write to or email sscadmin@scotcourtstribunals.gov.uk
Use or adapt the below template:
First-tier Tribunal for Scotland
Social Security Chamber
Glasgow Tribunals Centre
Third Floor
20 York Street
Glasgow
G2 8GT
Request for statement of reasons and record of proceedings
Dear sir or madam
RE:
Tribunal ref:
Date of tribunal hearing:
I refer to the above appeal hearing.
As a named representative I would be grateful if we could be provided with a full statement of reasons together with a record of proceedings, as per Tribunal Procedure rules.
Many thanks for your assistance in this matter.
Regards
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Scottish Courts & Tribunals
This guidance is for individuals who have applied for benefits from Social Security Scotland and who have:
- appealed to the First-tier Tribunal for Scotland about their determination
- do not agree with the decision made by the Tribunal
- want to challenge the decision.
The Upper Tribunal can agree with and uphold the decision made by the First-tier Tribunal or if it does not agree with the decision, it can quash the decision. If it quashes the decision of the First-tier Tribunal, the Upper Tribunal can do any of the following:
- re-make the decision
- send the case back to the First-tier Tribunal and give them directions on how to reconsider the case
- make such order as it sees fit.
Individuals and Social Security Scotland can appeal decisions of the First-tier Tribunal to the Upper Tribunal
The parties must apply by letter or email to the First-tier Tribunal for permission to appeal one of its decisions (The First-tier Tribunal for Scotland Social Security Chamber (Procedure) Regulations 2018, para 33(1)).
If the First-tier Tribunal refuses permission, the party who has applied for permission to appeal must apply to the Upper Tribunal for permission for the decision to be appealed (Tribunals (Scotland) Act 2014, s.46(3)).
A party makes an appeal on a point of law when it thinks the First-tier Tribunal made a legal mistake with its decision.
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Links
Social Security Scotland – Appealing decisions to the Upper Tribunal
Upper Tribunal for Scotland – The Upper Tribunal hears appeals on decisions of the chambers of the First-tier Tribunal.