What to claim
How to claim
How to claim Universal Credit: step by step
How to claim Universal Credit: step by step
How to claim New Style Employment and Support Allowance (ESA): step by step
How to claim New Style Employment and Support Allowance (ESA): step by step
How to claim New Style Jobseeker’s Allowance (JSA): step by step
How to claim New Style Jobseeker’s Allowance (JSA): step by step
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In a Crisis
Scottish Welfare Fund Crisis Grant
The Scottish Welfare Fund provides financial support if you are facing a crisis or need help to live in the community. This is normally in the form of a one-off grant to help with living costs. The fund does not cover ongoing expenses. You do not need to pay the money back. There are two kinds of grants.
- Crisis grants – to help meet immediate needs after an emergency or disaster. For example you can apply for things like food, heating costs, nappies, toiletries and travel.
- Community care grants – to help people to settle in a new home, when moving from an “unsettled way of life” (for example hospital, prison or a homeless accommodation unit). They can also support families who are facing exceptional pressure. For example you can apply for things like furniture or carpets.
If you live in Aberdeen City
- apply online or by calling 0800 03 04 713
If you live in Aberdeenshire
- apply online
- You can also apply by telephone on 01467 537400.
- Alternatively you can complete the Scottish Welfare Fund application form (PDF 124KB) and send it to:
- Aberdeenshire Council
PO Box 18533
Inverurie
AB51 5WX
- Aberdeenshire Council
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DWP Budgeting Loans
- Check you’re eligible before you apply for a Budgeting Loan.
- You can apply online or using a paper form. It’s quicker to apply online.
- Do not apply if you get Universal Credit, ‘new style’ Jobseeker’s Allowance or ‘new style’ Employment and Support Allowance. Apply for a Budgeting Advance instead if you get Universal Credit.
Universal Credit Advance and hardship payments
- If you do not have enough to live on while you wait for your first payment you can ask for an advance payment after you’ve made a claim.
- You can also ask for a hardship payment if you cannot pay for rent, heating, food or hygiene needs because you got a sanction.
- You need to pay it back through your Universal Credit payments – they’ll be lower until you pay it back.
Budgeting Advance
You might be able to get a Budgeting Advance to help with:
- emergency household costs such as replacing a broken cooker
- getting a job or staying in work
- funeral costs
To apply, you can do any of the following:
- update your journal in your Universal Credit account
- contact your nearest jobcentre
- call the Universal Credit helpline: 0800 328 5644
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Subject to immigration control?
- a person subject to immigration control can get help via the best start foods scheme where they have British children – this will only apply if one or more of the children are under 3.
Information is here:
https://www.mygov.scot/best-start-grant-best-start-foods/public-funds-access
Child Disability Payment
If you have no recourse to public funds and therefor subject to immigration control, if you have a British Citizen child they can claim Child Disability Payment.
The child would still need to meet the residence conditions and have been in the common travel area (UK, Ireland, Channel Islands and Isle of Man) for at least 26 weeks, is habitually resident in the common travel area and ordinarily resident in Scotland.
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Disability Benefits
Adult Disability Payment
- Adult Disability Payment is extra money to help you if you have a disability or long-term health condition that affects your everyday life.
- Apply online
To apply by phone and paper call Social Security Scotland free on 0800 182 2222
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Carers Support Payment
Carer Support Payment is money you can get if you provide care for someone and meet certain eligibility criteria. You must:
- be 16 or over
- usually live in Scotland
- provide care for 35 hours or more a week, this includes if you provide care all day every day
- not earn more than £151 a week after tax, National Insurance and expenses
The person you provide care for must get certain disability benefits.
Carer Support Payment became available across Scotland from November 2024. This benefit replaces Carer’s Allowance in Scotland.
You cannot get Carer Support Payment and Carer’s Allowance at the same time.
If you get Carer’s Allowance and live in Scotland, you do not need to apply for Carer Support Payment. Your benefit will move to Carer Support Payment. This is happening between February 2024 and spring 2025.
If you study you may still be able to claim Carers Support Payment. See here – www.mygov.scot/carer-support-payment/if-you-study
HOW TO APPLY
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Carer’s Allowance Supplement
Carer’s Allowance Supplement is an extra payment for people in Scotland who get Carer Support Payment or Carer’s Allowance on a particular date.
Carer’s Allowance Supplement is paid 2 times a year.
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Child Disability Payment
- Child Disability Payment provides support for the extra costs that a disabled child might have. Child Disability Payment replaces Disability Living Allowance (DLA) for children and young people living in Scotland. You can apply for Child Disability Payment for a disabled child under 16.
- Apply online
- Phone and paper claim. You can call Social Security Scotland by phone to start an application for a child. Freephone: 0800 182 2222
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Independent Living Fund Scotland (ILF Scotland)
The Independent Living Fund (ILF) Scotland give financial support to disabled people so they can live independently. The ILF Scotland currently delivers:
- the 2015 Fund – providing discretionary payments to disabled people, allowing them to purchase care and support to live independently
- the Transition Fund – providing up to £4000 to help young disabled people transition into adulthood, and become more engaged and active in their communities
- the Person Centred Planning Grant – helping young disabled people plan for the future (ahead of an application to the Transition Fund) and
- The Technology Grant – helping young disabled people to get online.
- Call: 0300 200 2022
- Email: enquiries@ILF.scot
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Industrial Injuries Disablement Benefit
Industrial Injuries Disablement Benefit claim forms to print and fill in with a pen.
Industrial Injuries Disablement Benefit claim forms – GOV.UK (www.gov.uk)
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Pension Age Disability Payment
Pension Age Disability Payment can give you extra money if you have both:
- care needs because of a disability or long-term health condition
- reached State Pension age
It’s replacing Attendance Allowance in Scotland. You do not need to do anything if you already get Attendance Allowance.
It’s paid at 2 different rates, lower and higher. The amount you get depends on your care needs.
If you’re terminally ill you’ll automatically get the higher rate.
Pension Age Disability Payment is not means-tested. Your income and savings are not taken into account. They will not affect any award you might get.
HOW TO APPLY
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Family
If you are on a low income and have children at school, you may be entitled to financial support.
Support for Families 2024-25
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Best Start Grants and Best Start Foods
- are payments that help towards the costs of being pregnant or looking after a child. They’re part of the 5 family payments you may be able to get from Social Security Scotland.
- If you have no access to public funds. You may be able to get Best Start Foods for your child even if you cannot get certain benefits because of your immigration status. Find out more about getting Best Start Foods if you have no access to public funds.
- Apply online
- Apply by phone. Call Social Security Scotland free on 0800 182 2222
- Apply by post. You can apply by filling in a paper form.
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Child Benefit
- You get Child Benefit if you’re responsible for bringing up a child who is under 16 or under 20 if they stay in approved education or training. Only one person can get Child Benefit for a child. There’s no limit to how many children you can claim for.
- Fill in Child Benefit claim form CH2 and send it to the Child Benefit Office. The address is on the form.
- Child Benefit helpline: 0300 200 3100
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Child winter heating assistance
- Families living in Scotland with a severely disabled child are eligible for child winter heating assistance.
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Education Maintenance Allowance (EMA)
- An Education Maintenance Allowance (EMA) is an allowance of £30 per week, which can be paid to eligible students who stay on in education after the age of 16 years. Your EMA is paid every 2 weeks during school term time and it is not paid during the holidays.
- You need to complete a new application form and Learning Agreement every academic session.
Aberdeenshire Council Education Maintenance Allowance Application Form
Aberdeen City Council Education Maintenance Allowance Application Form
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Free School Meals
- Children at local council schools can get free school meals during term-time in primary 1 to 5, your family’s financial circumstances do not matter.
- Pupils are eligible for free school meals if their parents or carers receive certain benefits.
Free School Meal Vouchers during holidays
- Vouchers are paid to families in receipt of free school meals during holiday periods. Vouchers will be sent by email or mobile text message for each child in a family in receipt of free school meals due to low-income. Vouchers are issued to the main contact for the child. We use the information held by your child’s school to issue vouchers so please ensure your contact information is correct at your child’s school.
- Vouchers are only available for children in Primary 1 to Secondary 6 in receipt of free school meals due to low-income.
Free School Meal Vouchers in Aberdeen
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School Clothing Grants
You can apply for a school clothing grant if you or your family receive certain benefits. You can only apply for children attending school or about to enter Primary 1. If you are an eligible student who receives an Education Maintenance Allowance you can apply for a school clothing grant for yourself. You can apply for a school clothing grant online. Before you apply online, you will need to set up an account. This is so you can track the progress of your application.
- Aberdeenshire Council Free School Meals / School Clothing Grant pplication Form
- Aberdeen City Council Free School Meals / School Clothing Grant Application Form
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Scottish Child Payment
Scottish Child Payment helps towards the costs of supporting your family. It’s a weekly payment of £25 that you can get for every child you look after who’s under 16 years of age. Scottish Child Payment does not affect any other UK or Scottish Government benefits that you, or any person in your household, currently get.
- Apply online
- Apply by phone. Call Social Security Scotland free on 0800 182 2222
- Apply by post
- Scottish Child Payment single form.pdf
- Scottish Child Payment Best Start Grant and Best Start Foods combined application form.pdf
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Social tariffs: Cheaper broadband and phone packages
- Social tariffs are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits. Some providers call them ‘essential’ or ‘basic’ broadband.
- They’re delivered in the same way as normal packages, just at a lower price. Amid rising living costs, Ofcom is encouraging companies to offer social tariffs to help customers on low incomes.
Full list of broadband and phone social tariffs.
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Young Carer Grant
- Young people caring for someone with a disability can claim a young carer grant.
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Housing
Council Tax Reduction
- Apply to your local council for Council Tax Reduction (sometimes called Council Tax Support). You’ll get a discount on your bill if you’re eligible.
- You could be eligible if you’re on a low income or claim benefits. Your bill could be reduced by up to 100%. You can apply if you own your home, rent, are unemployed or working.
- Visit Aberdeen City Council website – www.aberdeencity.gov.uk/services/council-tax
- Visit Aberdeenshire Council website – www.aberdeenshire.gov.uk/council-tax/
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Discretionary Housing Payments
If you rent your home and you get Housing Benefit or Universal Credit, but still can’t afford your housing costs, you may be eligible for a Discretionary Housing Payment. A Discretionary Housing Payment can be made if you:
- claim Housing Benefit but it doesn’t cover all your rent
- claim Universal Credit but still can’t afford your housing costs
- need help with removal costs
- need help with a rent deposit
- Visit Aberdeen City Council website – www.aberdeencity.gov.uk/services/benefits-and-advice/discretionary-housing-payments
- Visit Aberdeenshire Council website – www.aberdeenshire.gov.uk/benefits-and-grants/housing-benefit/discretionary-housing-payments/
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Housing Benefit
- Housing Benefit can help you pay your rent if you’re unemployed, on a low income or claiming benefits. It’s being replaced by Universal Credit.
- You can only make a new claim for Housing Benefit if:
- you’re living in supported or sheltered housing (such as a hostel) which provides you with ‘care, support or supervision’
- you’re living in temporary accommodation, such as a B&B arranged by your council
- you’re living in a refuge for survivors of domestic abuse.
- you have reached State Pension age
- Visit Aberdeen City Council website – www.aberdeencity.gov.uk/services/benefits-and-advice/housing-benefit
- Visit Aberdeenshire Council website – www.aberdeenshire.gov.uk/benefits-and-grants/housing-benefit/
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Universal Credit Housing Costs
- You can get help paying for your housing if you’re eligible for Universal Credit. This is called your housing payment.
- More information at – www.gov.uk/housing-and-universal-credit
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No Recourse to Public Funds (NRPF)
The NRPF condition means you will not be able to claim most benefits, tax credits or housing assistance that are paid by the state. There are exceptions for some benefits.
There are exceptions for some benefits. If you are in any doubt, you should contact the department or agency that issues the benefit. This will often be the Department for Work and Pensions, HM Revenue & Customs or Social Security Scotland
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Benefits that are not public funds
A person with no recourse to public funds is only excluded from claiming benefits that are classed as ‘public funds’ for immigration purposes. Therefore, a person with no recourse to public funds may be able to claim any other benefit if they meet the qualifying requirements.
Non means-tested benefits
Non means-tested benefits are available to a person who has previously worked and/or paid National Insurance contributions. Such benefits are not classed as ‘public funds’ for immigration purposes.
Non means-tested benefits (that are not ‘public funds’) include:
- Bereavement Support Payment (this replaced Bereavement Benefit and Widow’s Benefit)
- New Style Jobseeker’s Allowance and contribution-based Jobseeker’s Allowance
- New Style Employment and Support Allowance and contribution-based Employment and Support Allowance
- Guardian’s Allowance
- Incapacity Benefit
- Maternity Allowance
- Retirement Pension
- Statutory Maternity Pay
- Statutory Sickness Pay
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Best Start Foods if you have no access to public funds
You may be able to get Best Start Foods for your child even if you cannot get certain benefits because of your immigration status. This is also called having no access to public funds.
You can get Best Start Foods if you meet all of these conditions:
- you’re responsible for at least one child under 3 who’s a British citizen (not including pregnancies)
- your family income is £726 or less a month after tax
- you’re not able to claim public funds either because of your immigration status or because you do not have an immigration status
When you apply, you need to tell Social Security Scotland that you’re applying under these conditions.
They’ll ask you to provide some supporting information for each of these conditions.
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Children’s Social Care
When a parent cannot access benefits and housing assistance due to having no recourse to public funds, their local council may have a duty to provide accommodation and financial support if their child is assessed as being in need by social services.
Social services’ support is not classed as a public fund for immigration purposes and can be accessed by a person who is subject to the ‘no recourse to public funds’ (NRPF) condition.
Migrants’ rights and entitlements guidance (Scotland)
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Over State Pension Age
Attendance Allowance
- Attendance Allowance is a benefit for people over State Pension age who need help with personal care or supervision because of illness or disability.
- Use the Attendance Allowance claim form to apply by post.
- Send the completed form to:
- Freepost DWP Attendance Allowance
- You do not need a postcode or a stamp.
- Attendance Allowance helpline 0800 731 012
AgeUK Factsheet – Attendance Allowance
- This factsheet gives information about Attendance Allowance, a non-means tested benefit for people over State Pension age (currently 66) who have care needs. It explains what Attendance Allowance is, the eligibility criteria, and how to make a claim. It explains what to do if you have a change of circumstance
CarersUK Factsheet – Attendance Allowance
- Attendance Allowance is a benefit that helps pay for your care needs if you have a disability or a long-term illness and have reached State Pension age. Attendance Allowance can be paid regardless of your income, savings or National Insurance contribution record and is a tax-free benefit.
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Housing Benefit/Council Tax Reduction
- Housing Benefit & Council Tax Reduction can help you pay your rent and council tax if you’re unemployed, on a low income or claiming benefits. It’s being replaced by Universal Credit.
- You can only make a new claim for Housing Benefit & Council Tax Reductio if you have reached State Pension age or you’re in supported, sheltered or temporary housing
- For more information see here –
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Pension Credit
- Pension Credit gives you extra money to help with your living costs if you’re over State Pension age and on a low income. You might get extra help if you’re a carer, severely disabled, or responsible for a child or young person. Pension Credit is separate from your State Pension. You can get Pension Credit even if you have other income, savings or own your own home.
- You can start your application up to 4 months before you reach State Pension age.
- Apply online
- Apply by phone. A friend or family member can call for you if you cannot use the phone. Pension Credit claim line
Telephone: 0800 99 1234 - Apply by post. To apply by post, print out and fill in the Pension Credit claim form or call the claim line to request a form. Send the claim form to the Pension Service, or ask someone to do it for you.
- The Pension Service 8
Post Handling Site B
Wolverhampton
WV99 1AN
- The Pension Service 8
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Working Age Benefits
Universal Credit
- Apply for Universal Credit online
- Universal Credit helpline 0800 328 5644
Help to Claim Universal Credit – helpline number: 0800 023 2581
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New Style Employment & Support Allowance
- New Style ESA is a contributory benefit. Normally, this means you may be able to get it if you’ve paid or been credited with enough National Insurance contributions in the 2 full tax years before the year you’re claiming in.
- Apply for New Style ESA online.
- Jobcentre Plus new claims helpline: 0800 055 6688
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New Style Jobseekers Allowance
- New Style JSA is a contribution based benefit. Normally, this means you may be able to get it if you’ve paid enough National Insurance (NI) contributions, usually in the 2 full tax years before the year you’re claiming in.
- Apply for New Style JSA online
- Jobcentre Plus new claims helpline: 0800 055 668
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Bereavement Benefits
Bereavement Support Payment
You may be able to get Bereavement Support Payment if your partner has died. It has replaced the following benefits:
- Widowed Parent’s Allowance – if you already get this, your payments will continue until you’re no longer eligible
- Bereavement Allowance (previously Widow’s Pension)
- Bereavement Payment
- It’s usually paid as a one-off payment followed by up to 18 monthly payments.
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Funeral Support Payment
Funeral Support Payment helps pay for funeral costs if you live in Scotland. You can use the payment towards funeral costs for a baby, child or adult. This includes babies who were stillborn. It usually will not cover the full cost of the funeral but it should help pay for some costs. It can be paid either to you or the funeral director who’s helping you plan the funeral.
- Apply online
Apply by phone on 0800 182 2222
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Guardian’s Allowance
You could get Guardian’s Allowance if you’re bringing up a child whose parents have died. You may also be eligible if there’s one surviving parent. You get it on top of Child Benefit and it’s tax-free.
Eligibility
To get Guardian’s Allowance all of the following must apply:
- you’re bringing up someone else’s child
- the child’s parents are dead (see conditions for one surviving parent below)
- you qualify for Child Benefit
One of the parents must also have been either:
- born in the UK or a European Economic Area (EEA) country or Switzerland
- living in the UK since the age of 16 for at least 52 weeks in any 2-year period
If you adopt a child you may still get Guardian’s Allowance as long as you were getting it before you adopted the child.
If there is one surviving parent
You could get Guardian’s Allowance if one of the following is true:
- you do not know where the surviving parent is
- the parents were divorced or their civil partnership had dissolved, the surviving parent does not have custody and is not maintaining the child and there is not a court order in place saying they should
- the parents were not married, the mother has died and the father is unknown
- the surviving parent will be in prison for at least 2 years from the date of death of the other parent
- the surviving parent is in a hospital by court order
How to claim
To avoid losing money, claim Guardian’s Allowance as soon as the child comes to live with you.
- Fill in the claim form (BG1).
- Send it to the Guardian’s Allowance Unit with the child’s full birth certificate and the parents’ death certificates (or certificate if one parent has died) – send originals.
- You should also claim Child Benefit as soon as possible.
- Guardian’s Allowance can be backdated for up to 3 months.
- You can also call the Guardian’s Allowance Unit and ask for a claim pack.
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Students
CPAG Benefits for students and young people factsheets
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CPAG eBulletins
CPAG quarterly ebulletin keeps you up to date with changes in benefits that may affect students.
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How studying may affect your benefits
Most full-time students cannot claim benefits. You may eligible for benefits if you’re a full-time student and you
- are a young person studying a further education (FE) course, and estranged (or similar) from your parents
- are a parent
- have a disability
If you’re claiming benefits, the income you get from student funding may reduce the amount of money you’re able to receive.
What benefits are affected by student loans, grants or bursaries
The table below shows which benefits can be reduced by student funding, not whether you can get these benefits if you are studying.
Benefits affected | Benefits not affected |
|---|---|
Universal Credit | contribution-based Jobseeker’s Allowance |
Income Support | contribution-based Employment and Support Allowance |
income-based Jobseeker’s Allowance | Pension Credit |
income-related Employment and Support Allowance | Disability Living Allowance |
Housing Benefit | PIP (Personal Independence Payment) |
Council Tax Reduction (students are usually exempt) | Attendance Allowance |
Carer’s Allowance | |
Child Benefit |
www.studentinformation.gov.scot/students/student-life/how-student-funding-may-affect-benefits
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Boost for Scottish students as they’re to get extra living costs support
Support for Scottish students towards living costs for the 2024/25 academic year
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