Move to Universal Credit – insight on Tax Credit migrations and initial Discovery activity for wider benefit cohorts

This document sets out further Tax Credit claimant research and early evidence from discovery work looking at people on other combinations of legacy benefits.

Our August publication outlined the lessons learnt from the different stages of the customer journey for Tax Credit claimants migrating to UC.  This document sets out: 

1. further research undertaken to understand why not all tax credit claimants are making the move to Universal Credit
2. early evidence from the Discovery work looking at people on other combinations of legacy benefits who will be asked to move to Universal Credit at greater scale from April 2024

https://www.gov.uk/government/publications/move-to-universal-credit-insight-on-tax-credit-migrations-and-initial-discovery-activity-for-wider-benefit-cohorts