How we provide additional support to our customers and our future plans, considering new technology and modernisation of our services.
Building on the work of DWP’s Customer Experience teams, this document sets out how we are currently supporting customers who may require additional support to access our services and explains what we have planned and our future aspirations, considering new technology and service modernisation
https://www.gov.uk/government/publications/additional-support-for-dwp-customers-booklet
