A detailed look at the issues facing claimants going through managed migration

May 2023


Child Poverty Action Group (CPAG) is undertaking research to identify the difficulties that claimants face during the process of managed migration to universal credit (UC). Throughout 2023 and in the first half of 2024 we will be gathering case studies, speaking to both welfare rights advisers and claimants to understand how managed migration is affecting households, what is going well and how it can be improved. We are sharing our evidence with the Department for Work and Pensions (DWP) on an ongoing basis and this report is the first in a series of public briefings summarising what we have found to date.

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