Third sector to get fee for supporting people applying for disability benefits

Published 02 June 2023

Supporting information from third sector organisations to be given equal consideration.

Third sector organisations are to be paid a fee for helping provide supporting information for people applying for Child Disability Payment or Adult Disability Payment. The £33.50 fee will be paid when they are asked by Social Security Scotland to complete a supporting information request form.

People who are applying for disability benefits who find it difficult or face barriers gathering supporting information themselves will be able to name organisations to provide this for them.

These can include third sector organisations that are helping them in their day-to-day lives, such as those offering social care or support during an illness. Collecting supporting information on behalf of people is a key difference in how people are encouraged and supported to apply for Scottish Government disability benefits.

Supporting information request forms are completed to help understand how a person’s health condition or disability affects their lives and what support they need. As well as information from health and social care professions, information could also come from charities and third sector organisations who support disabled people.

The process of requesting and giving equal consideration to supporting information from third sector organisations is not offered by the Department for Work and Pensions in England and Wales and is an example of how Social Security Scotland is doing things differently to better support people applying for benefits.

If disabled people need additional help to apply for Scottish Government benefits the free and independent Advocacy Service, provided by VoiceAbility, helps people throughout the whole of the process, from the point of application, through to any request for redetermination and appeal.


Social Security Scotland pay a fee for the supporting information form when they have requested the completion of a form in writing from an organisation.

Independent GPs, and those employed by independent GP practices, also get a fee when they are asked to provide information.

Clients can approach third sector organisations to provide supporting information on their behalf. Organisations will not be paid a fee unless Social Security Scotland directly request the information.

Third sector organisations who have already been asked to provide supporting information for clients receiving Child Disability Payment or Adult Disability Payment before the fee payments process was in place will be able to have their payments backdated.

Guidance will be provided to any third sector organisation who is asked by to provide supporting information, with information also available on Social Security Scotland’s website.

If someone applying for disability benefits has supporting information available, they are encouraged provide it with their application, Examples of supporting information are medical reports, a social care assessment, a prescription list or test results.

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